Herb Chambers Honda of Burlington - Service Center

People HAVE BEEN WITH YOU AND YOUR TEAM FOR OVER 16 YEARS AND HAVE NEVER HAD A COMPLAINT THE SERVICE IS EXCELENT WITH CHRIS AND JOHN Richard C. Carr sele HAVE BEEN WITH YOU AND YOUR TEAM FOR OVER 16 YEARS AND HAVE NEVER HAD A COMPLAINT THE SERVICE IS EXCELENT WITH CHRIS AND JOHN Richard C. Carr select make did not work Honda crv 2008 More

Great Service department Friendly, Helpful and spot on service when ever I come in for service. This is the way a Great Service Department should work and I am sure others wou Friendly, Helpful and spot on service when ever I come in for service. This is the way a Great Service Department should work and I am sure others would agree with me. More

Exceptional Teamwork Hands down, all Honda team members in service and sales are outstanding and are so thoughtful and kind to me, each and every member for the last 16 yr Hands down, all Honda team members in service and sales are outstanding and are so thoughtful and kind to me, each and every member for the last 16 yrs I have had my Honda's serviced at this location. Thank you all ! More

Service Only issue is that you can't make an appointment for an AC recharge - takes so long with 2017 CRV and ended up having to leave overnight. This was no Only issue is that you can't make an appointment for an AC recharge - takes so long with 2017 CRV and ended up having to leave overnight. This was not a problem but it would be easier if you could make an appointment. Staff was awesome and quality of work was great! Took care of recall issue while it was there. More

I was properly greeted John was cortious I had tire problems and they took me in quickly and resolve the issues areas we clean love the ice cream people were friendly will recommend I had tire problems and they took me in quickly and resolve the issues areas we clean love the ice cream people were friendly will recommend More

Huge hassle We brought our odyssey in for repairs to the sliding door that had stopped working. Summary: Falsely claimed that warranty wasn't valid, tried to We brought our odyssey in for repairs to the sliding door that had stopped working. Summary: Falsely claimed that warranty wasn't valid, tried to charge us extra amounts multiple times for things that were covered, claimed things had been installed that were not, gave us the runaround for a week. Details of what happened: 1) We were told that our warranty would not cover repairs at this dealership even though we had previously had work done under the same warranty there last month. We called the warranty company who said they absolutely would cover the repairs and to have the service center call them 2) We called service back and were then told that we would have to pay a "diagnostic fee" that our warranty wouldn't cover. We told the service person to call the warranty company as that was incorrect. 2 hours later she called back to say that in fact we were right, the warranty covered everything, and that we would only have to pay a $50 deductible plus $5 for a hook 3) We were then informed that the part would not come in until Friday, but their one and only person who could work on the repair would be on holiday until Monday so we should take it home and bring it back. So we dropped it off Sunday night, only to be told the next day that they had gotten a lot of cars in on Monday so they might not get it done. That doesn't even make sense since it is first come first serve and the repair was initiated on the previous Tuesday and should have priority, especially since the part had already arrived. 4) When we came to pick up the car, instead of $55 it was over $250. They tried to charge us for work that was covered by the warranty. When the service person realized the error it took her 30 minutes to figure out how to undo the charges. In the meantime we had a lovely conversation with a gentleman in line who had spent seven (!) hours waiting for an oil change. 5) The service person told us that the the technician had to order an unexpected extra part to repair the rear door sunscreen, so there was an extra charge for that part, which they had just ordered. We were done by that point so we asked her to remove the charge since we had not agreed to it and were not going to come back in for it at this point. She made a call and then claimed that it had been installed in the car already (which does't even make sense since she said they had to order the part because they didn't have it). So we went to check and surprise, surprise, it was not installed. She removed the charge. Overall impression: A huge hassle, service person was sometimes pushy and abrasive, sometimes apologetic and friendly. More

Service with a smile! Great service from Great people! Anytime I need servicing done on my Honda the advisors are always willing to help. Thank you and keep up the good wor Great service from Great people! Anytime I need servicing done on my Honda the advisors are always willing to help. Thank you and keep up the good work! More

2-year maintenance I had a great experience this year. I walked in and June asked if I needed assistance. She worked quickly, and was very friendly and professional. She I had a great experience this year. I walked in and June asked if I needed assistance. She worked quickly, and was very friendly and professional. She was also there when I came to pick up my truck the next day and she came over to say hello. Very nice person. She made the process as painless as possible. More

Excellent Always excellent service. Very friendly and knowledgable. Service took as long as anticipated and the price was as expected. i never have an issue com Always excellent service. Very friendly and knowledgable. Service took as long as anticipated and the price was as expected. i never have an issue coming here More

Great service! Dealer negotiated with Honda for partial coverage as warranty has recently expired. Service for drop off and pick up was very prompt and courteous. Dealer negotiated with Honda for partial coverage as warranty has recently expired. Service for drop off and pick up was very prompt and courteous. Service reps were very professional and helpful. Jessica was excellent. A very good experience. Thank you. More