Gerry Salois

I was searching for a used Honda and found a Ridgeline at Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and re Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and return after work to finish the paper work. I was told they don’t take deposits. Strange? So I proceeded to complete a credit application and purchase agreement. The sales manager came to say hi and tell me the vehicle was traded by an 81 year old woman and she had it since it was new. Then, after they ran my credit, a hard pull, the price suddenly changed. It was now $10K more than the price on their website. The original price was at the KBB trade-in value. This is the target I typically use when shopping used cars. They never give you the actual trade-in value so they still make a decent markup at this price. Anyway, they hit my credit and would not sell me the vehicle at the advertised price. I was told the Manager, Gerry Salois, would call me on Monday to resolve the issue. He was in “meetings” all day on Monday according to my sales rep. At the end of the day on Tuesday, still no call. I was informed by email by Gerry that he was out of town and would call me on Saturday. Well, of course, the Ridgeline has been sold before Saturday came and still no call. Was this price and accident, maybe. But they sure didn’t handle it very well. Was it a bait and switch? Maybe. They discovered the error regarding the price AFTER they ran my credit. Either way, I would hate to have a problem with a car I purchased there if this is how they treat a potential buyer. I understand they have some good reviews. I judge a business by they way they handle issues. Everything is great until you have a problem. More

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Had a great experience at this dealership! Highly recommend shopping here! The staff was so helpful and knowledgeable. Highly recommend shopping here! The staff was so helpful and knowledgeable. More

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We experienced knowledgeable, respectful and extremely accommodating staff. Carlos and Gerry went ‘over and above’ . accommodating staff. Carlos and Gerry went ‘over and above’ . More

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By far the best all around honda dealership I've ever been to .The most comfortable car buying experience. Izzy is the best car salesman I've ever dealt with.Everyone else was great as well. If you want been to .The most comfortable car buying experience. Izzy is the best car salesman I've ever dealt with.Everyone else was great as well. If you want an awesome car buying/leasing experience go to herb chambers Honda burlington! More

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Scott was able to track down a hard to find part then schedule at my convenience. Then reschedule, when I had a change in plans. Repair was quick and the truck was washed. Great job! Thanks schedule at my convenience. Then reschedule, when I had a change in plans. Repair was quick and the truck was washed. Great job! Thanks More

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Robbie is incredible. So are the management team and finance team. Herb, Ricky, TJ and many more. Highly recommend. So are the management team and finance team. Herb, Ricky, TJ and many more. Highly recommend. More

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First time buying a car on my own. Lance was very helpful and patient with me. I didn't feel any pressure to buy anything. He found exactly what I was looking for. Lance was very helpful and patient with me. I didn't feel any pressure to buy anything. He found exactly what I was looking for. More

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I have been a customer of this dealership for over 20 years. The reason i have been so loyal is that i am a!ways treated with courtesy, respect and professionalism. My latest interaction with them has years. The reason i have been so loyal is that i am a!ways treated with courtesy, respect and professionalism. My latest interaction with them has just reinforced my positive feelings. They do things the right way. More

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I love this dealership so much and everyone that works there! I just got my new Honda CRV and I love it! I’ve got so many compliments with the new color gray. Thank you everyone from the bottom of my hear there! I just got my new Honda CRV and I love it! I’ve got so many compliments with the new color gray. Thank you everyone from the bottom of my heart for making yet another wonderful experience/memory. Sagielle, Sergio, Mark, TJ, Gerry! Best experience ever and so quick! More

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Excellent service, very helpful and friendly , the whole staff was excellent , thank you for all the help staff was excellent , thank you for all the help More

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