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Herb Chambers Honda of Seekonk - Service Center

4.5

115 Lifetime Service Reviews

185 Taunton Ave, Rte. 44, Seekonk, Massachusetts 02771

115 Reviews of Herb Chambers Honda of Seekonk - Service Center

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June 06, 2020

"Customer Service That Delivers!"

- - JimB

I've had my Accord in several times over the past few years. The customer service and quality of work from the entire department has been excellent. However, I particularly want to mention that in dealing with Malainne Costa, she has been absolutely outstanding. She is friendly, courteous, knowledgeable and attentive. All rare qualities today which makes them so much more valued!

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Recommend Dealer
Yes
Employees Worked With
January 02, 2020

"I love dealing with Tim Islip, he treats his customers..."

- Acorrado118

I love dealing with Tim Islip, he treats his customers like family and goes out of his way to make sure his customers are happy! I can honestly say that I trust him!! Difficult to find in the service industry!! Thank you Tim!!

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Yes
Employees Worked With
Other Employees : Scott Birtles
December 04, 2019

"It eased some stress"

- Aebirnbaum

Tim was very helpful in regards to handling the repairs but also in helping to find additional coupons for the work. Would definitely work with him again

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Yes
Employees Worked With
October 31, 2019

"I'm A Believer - Team Herb Chambers Seekonk"

- Rob Giovino

Sometimes you simply have to listen and act on the advice offered by professionals. General Manager Scott Birtles, Service Advisor Tim Islip, and Parts Manager Dave Kiolbasa offered me a thoughtful recommendation on a particular tire I should consider installing on my 2005 Honda Element. I initially had doubts, but decided to take the leap of faith. Why not. Herb Chambers Seekonk has always been a a trusting friend. They installed the four new tires and yes, they were SPOT ON! My Element feels and drives exactly as I had hoped. Thank you Team Herb Chambers Seekonk for always being there for me! I'm a believer all over again! Rob Giovino

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Yes
Employees Worked With
October 20, 2019

"Random customer service"

- Cathy

First, I came in to service my car for multiple reasons. I knew I would wait a while. While I waited, my cell was dying. A very nice man assisted me a found me a USB port for me charge my battery. Once my car was all set, my service person attempted to help me with my difficulty connecting my cell to my car via Android Auo...she was unusable, but took the time to find someone who could. Kamiyah Flakes then came over and quickly figured out that my problem was the cord I was using! Easy! Thank you to all

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Yes
Employees Worked With
Other Employees : I don't know all the names
September 11, 2019

"Pleasant "

- Crystal

My experience with him was pleasant and timely. My appointment was prompt and I didn’t have to stay very long. His customer service delivery was excellent .

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Yes
Employees Worked With
August 28, 2019

"My vehicle always needs the same repair! "

- charly0927

I came here because my aunt worked with Pattie Webb and heard nothing but great things about the dealership. I bought a 2016 Volkswagen Jetta priced at about $11,000 with only 10210 miles on the clock back in February of 2017. My idea? To buy a new car that would last so I wouldn’t have to deal with the whole used car, “you buy someone else’s problem” issue. Unfortunately I have been juggling between three different dealerships - two of which are Volkswagen for their certified technicians and then Honda of Seekonk themselves - for the same recurring issue: spark plug damage and replaced coil packs and ignition coils. Now, I am no mechanic, but I have owned this vehicle for about 2.5 years and drove it about 42k miles. Within the mileage of 43k miles and where I am now (53k miles), I have had to replace the spark plugs 3 separate times now. At one point, when calling my dealership- Herb Chambers of Seekonk of Honda - I had a mechanic laugh and ask why I am calling them to fix a Volkswagen car... spark plugs and coil packs are generally the same, at least I thought. Also, shouldn’t spark plugs last longer than 50,000 miles? At least 5,000 miles? There has to be an underlying issue. This time, my CEL was flashing and my engine shook so violently that I had to pull over… in Lincoln, NH 150 miles out from home. Herb Chambers of Seekonk suggested I get a tow and they will cover the cost… if it is a mechanical issue. What was the problem? The spark plugs again. When will the obvious underlying issue be discovered and solved? There is no way the spark plugs are just magically breaking on their own every 3k-5k miles. Now, I am down $600, I am being denied that tow coverage, and after all these useless spark plug changes and coil pack replacements, I am still left with a half-repaired vehicle waiting to break down again because it “needs new spark plugs”. When purchasing the vehicle, I opted for the extended warranty to avoid these specific problems. Clearly, there must be another problem rather than just the spark plugs. Now I own a fairly new vehicle with only 53k miles on it and cannot trust the vehicle to drive even 30 miles. I cannot and will not recommend buying a vehicle especially used from them. They will band-aid issues instead of properly fixing them.

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Recommend Dealer
No
Employees Worked With
Aug 30, 2019 -

Herb Chambers Honda of Seekonk responded

Charly; I'd like to thank you for taking the time to give us this feedback. I understand that you have had some troubles with the VW, and I'd like to apologize to you for that. Thank you again for bringing it to my attention. If I can be of any assistance please email me scott@herbchambers.com or call me at (508)336-7100. Again, I apologize. Scott Birtles – General Manager

June 29, 2019

"We found what we were looking for"

- Bejaranobio

It was worthy to come here. We finally got the car that covers the needs that we have. The service was excellent and they helped us to find the correct car.

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Yes
Employees Worked With
Bishwa Panthi
June 21, 2019

"Accord Service"

- LKS

Today (June 20, 2019) I had a scheduled maintenance on my 2018 Accord which included: Oil Change, Tire Rotation, and Wheel Allignment. Tim offered a package that was very suitable. It is a pleasure to do business with Tim Islip in Herb Chambers Honda of Seekonk. I've known Tim for several years through the service department, and consider him a friend. I also can attest to his consistent friendly and positive attitude. Not just with me, but towards anyone I've witnessed encountering him. I generally seek Tim out when scheduling service, and when I arrive. All of the service department personnel are very kind, knowledgable, pleasant to do business with as well, but I usually look for Tim due to our lengthy business association.

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Yes
May 23, 2019

"Hero of the Service Dept! Tim Islip"

- AndrewC

Tim Islip is a fantastic service writer and all around human being. My high miles accord had a clutch failure and given the year 07 and miles the car should have been a loss. Tim offered sensible cost affective solution and implored ever possible cost savings to me. I am happy to say the car is back on the road, running like a champ and I am absolutely thrilled with the result and the way Tim helped me out of a huge financial bind. THANK YOU THANK YOU!

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Yes
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