Roughly 2 weeks ago, I reached out to Honda of
Westborough in regards to a new Honda Civic Si they had in their inventory. I spoke with Tia, and informed her of the fact that I was interested in
Westborough in regards to a new Honda Civic Si they had in their inventory. I spoke with Tia, and informed her of the fact that I was interested in test driving the vehicle, as I am in the market for a new car and leaning towards the Civic Si. She responded by asking me when I'd be available for said test drive, so we setup an appt for 11/17/22 at 10:15am.
I left my house that morning at 9am, as I'm coming from Swansea,MA (02777), which is roughly 55 miles (60+ minutes) from the dealership.
After arriving at the dealership, I was greeted by an individual (I'm not sure of his name) who asked if I was there for the Civic Si. I said yes, that I was looking forward to taking it for a test drive. At which point, his face changed to a look of confusion, and he then told me that they weren't allowing test drives of the Civic Si.
Obviously I was very confused, because that was the only reason I was there and had committed to the long drive. He then went off and returned with another individual whose name I do not recall, but I believe he may have been the sales manager. I informed him that I had just driven over an hour and taken time out of work to test drive the vehicle, but he only responded by apologizing and confirming that test drives of the vehicle were not permitted.
I again informed him of how unhappy I truly was, and asked him to put himself in my shoes and to tell me how he'd feel.
To which, he again apologized. I asked if they could make an exception for the significant inconvenience I was now dealing with, but he said no and did not offer any other sort of a solution. Tia, who was in the dealership that day, was never brought into the conversation, which I found odd, because she was the one I had communicated with prior to getting to the dealership and she never brought up the fact that I couldn't test drive this vehicle.
I was and am very unhappy with my experience and am unsure if I will ever shop at a Herb Chambers dealership again (I've purchased and leased from Honda of Seekonk in the past) based on this experience and the lack of follow-up or resolution on behalf of Honda of Westborough. Clearly my time isn't worth their effort.
I hope something is done to address this, after I spent nearly 3 hours of my day driving back and forth (110+ miles) for what amounted to no reason. Wasted fuel, wear and tear on the vehicle, all to be told "No".
This is unacceptable, plain and simple.