Herb Chambers Honda of Westborough - Service Center

excellent service appointment for my 2014 CRV I was completely satisfied in every way this service appointment. My service advisor, Randy Robinson was excellent. He helped me right at the beginnin I was completely satisfied in every way this service appointment. My service advisor, Randy Robinson was excellent. He helped me right at the beginning with using some coupons zi had for service discounts. He briefed on the services being provided and approx time frame for wait.. He conyinued to update me as to what was being done to my vehicle and what else should be done at this service and the time frame for completion. The waiting area was very relaxing, had coffee, applees, news papers large TV, etc-- all very good. Got to chat with others that were there and actually made a few new Honda friends. My CRV came back washed and vacuumed and my service advisor, Randy briefed once again and walked to the service payment area. This also was easy and smooth process. All in all I had EXCELLENT service from every aspect of my service appointment. I strongly feel that Herb Chambers dealerships are the best all around . They continue to please me from the sale to service to the trade in. Thanks, John More

overall check up and oil change and filter changes I had a wonderful experience your employees were very polite and no waiting when I drove up. Jim explained everything to me and why we needed to do t I had a wonderful experience your employees were very polite and no waiting when I drove up. Jim explained everything to me and why we needed to do this service. Service didn't take long and checking out everyone at the service desk was so helpful. More

Service Everything was explained to me in detail. Everyone was very polite. Wait time was less than estimated. Driver took me home and picked me up? A very co Everything was explained to me in detail. Everyone was very polite. Wait time was less than estimated. Driver took me home and picked me up? A very convenient service. More

very satisfied I went in for a routine 30,000 mile servicing. I made an appointment, they were right on time. They explained what they were going to do and said it I went in for a routine 30,000 mile servicing. I made an appointment, they were right on time. They explained what they were going to do and said it would take an hour. They came out to tell me that an oil sensor something was leaking and they had the part to fix it and it was covered under warranty. This took an extra half hour, but at least the problem was solved immediately. More

Airbag recall The agent was courteous and helpful and the work was done in the time predicted The waiting area is comfortable and the coffee and snacks above aver The agent was courteous and helpful and the work was done in the time predicted The waiting area is comfortable and the coffee and snacks above average I bought my car here 10 years ago and I come here regularly for service Although I didn't get the usual car wash, I appreciate it when I do. More

Outstanding service!! Outstanding service.The agent I dealt with did an excellent job. I was in and out quickly for level A service, inspection, and an airbag replacement. Outstanding service.The agent I dealt with did an excellent job. I was in and out quickly for level A service, inspection, and an airbag replacement. More

oil change/tire rotation Randy was very knowledgeable and courteous. Kept me well informed during the entire service appointment when my car will be ready. Was able to take ca Randy was very knowledgeable and courteous. Kept me well informed during the entire service appointment when my car will be ready. Was able to take care of a recall that I was not aware of on my car. More

Great Service Quick and on time. Keep me updated as to what was going on with my car (ended up needing brakes and new tires). Comfortable waiting area. Service a Quick and on time. Keep me updated as to what was going on with my car (ended up needing brakes and new tires). Comfortable waiting area. Service advisor was EXCELLENT. More

Battery replacement First of all, a question you asked below is flawed becuase both George in Service and Johny in Sales were equally courteous when i came in yet im only First of all, a question you asked below is flawed becuase both George in Service and Johny in Sales were equally courteous when i came in yet im only allowed to choose one or the other. After being unsatisifed with Roadside Assistance and my new car dying and needing to be towed, I was very much relieved to have George reach out first thing in the morning and assured me he was on top of it. Within hrs he called to say it was just a falty battery and your all set. Johny who sold me the vehicle also called and made sure i was alright and knew i wouldn't owe anything for the services. If I had to search for a complaint on the dealerships part I'd say there is a need for better roadside assistance company who will only broker out these moves to reputable trucking companies. Also, i think whether a customer pays for servicing or not, you should still wash every vehicle as a courtesy. Especially if the service was covered under the warranty and not optional. More

excellent service My car had flat tire, I brought it in, service department was busy but Randy took care it for me. I was happy with the service I got.Thank you very mu My car had flat tire, I brought it in, service department was busy but Randy took care it for me. I was happy with the service I got.Thank you very much! More