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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,434 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,434 reviews

August 04, 2021

Matthew was really friendly, helpful and gave me the exact car repair estimate. He explained it to me really well. I was happy in his service. They performed a diagnostic which identified a few issues a More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Carney
Aug 04, 2021 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your positive experience with Matthew! We're glad he could take great care of you and present you with all the information needed for your repairs! Take care!

August 03, 2021

They are scam artists. They tried to tell me my car needed a transmission when the problem had nothing to do with that. And when I came back to show them I had someone else fix the car and to show the More

by Lechertjoseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Carney
Aug 23, 2021 -

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share this experience. I will be looking into your situation further with my team and addressing it appropriately. If there's any additional feedback I should take into consideration, please feel free to contact me directly. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com

August 02, 2021

We found Paul and everyone at the dealership to be friendly and professional. We didn’t feel as though we were being pressured. More

by jdclark1994
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Hyundai of Auburn responded

This is what we want for all of our customers! We're so happy that Paul and our team worked hard to provide you with a 5-star experience at Herb Chambers Hyundai of Auburn!

August 02, 2021

Extremely rude and unhelpful. Even used profanity toward me in front of staff and customers More

by Crkett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Carney
Aug 16, 2021 -

Herb Chambers Hyundai of Auburn responded

Hello - I'm sorry to hear about this experience and would like the opportunity to get some more details from you so that I can make sure I'm addressing it appropriately with my team. If you could please reach out to me directly at your earliest convenience, it would be greatly appreciated. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

July 30, 2021

Car was ready when promised. Rep answered all my questions. And they washed the car and even vacuumed out the car no small feat. I was very happy More

by thomas.v.keller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carney
Jul 30, 2021 -

Herb Chambers Hyundai of Auburn responded

It means so much to us to hear that you're happy! Thank you for visiting us here at Herb Chambers Hyundai of Auburn. We look forward to seeing you again next time!

July 21, 2021

To say I am “highly dissatisfied” would be an understatement. I placed a deposit on a vehicle in June and was told it would arrive in July. A few days ago I was told it arrived. I said I was goin More

by RC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Webber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Clifford
Aug 04, 2021 -

Herb Chambers Hyundai of Auburn responded

RC, Thank you for your feedback of Herb Chambers Hyundai of Auburn. At the time of the original deal the incentives Hyundai was offering through their finance program were different than when you had returned. We were able to offer those incentives to you, and honor the original deal you had requested through DCU. If there are any further questions or concerns, please do not hesitate to reach out to me at your earliest convenience. Thank you, Rusty Clifford - General Manager rclifford@herbchambers.com

July 20, 2021

Paul and Adam were extremely helpful in finding the right vehicle and getting me set up with financing very quickly at a great rate. I will be going back in the future! More

by Pandisciochris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mician
Jul 21, 2021 -

Herb Chambers Hyundai of Auburn responded

Thank you so much! We're happy Paul and Adam provided five-star care during your visit to Herb Chambers Hyundai of Auburn!

July 18, 2021

i loved it all. They did they best to approve my credit. They prices are more much affordable them other marks and the car I bought is amazing More

by EuniceChartier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Hyundai of Auburn responded

Eunice, we’re delighted we could deliver an excellent experience! - Herb Chambers Hyundai of Auburn Team

July 16, 2021

Excellent service, great communication, quick in, quick out! The wash and vacuum was the finishing touch. Couldn’t make it any easier. Ask for Matt! More

by Mike K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Clifford, Matt Carney
Jul 19, 2021 -

Herb Chambers Hyundai of Auburn responded

We are honored to receive your support, Mike. Thank you! - Herb Chambers Hyundai of Auburn Team

July 07, 2021

The no pressure visit was enjoyable and fun. Everyone was pleasant and professional and the process was quick and simple! A new vehicle in 2 hours with a full tank of gas! More

by Ll.martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Herb Chambers Hyundai of Auburn responded

We are so happy that the Herb Chambers Hyundai of Auburn team delivered an excellent experience. Thank you!

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