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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,434 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,434 reviews

March 12, 2024

Excellent five star service and sales! Beautiful waiting area and friendly employees. Service was prompt and delivered as expected More

by Lhefron01569
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amro
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Mar 13, 2024 -

Herb Chambers INFINITI of Westborough responded

We're so glad to know you enjoyed your experience here at Herb Chambers INFINITI of Westborough. Thanks for the five-star review, we appreciate your support!

March 08, 2024

Great atmosphere and very clean appearance. Sami is a very nice and friendly salesman who listens to your wants and needs to find the best option for you. More

by nickcv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Nick C V! We're glad to know that you had a positive experience with Sami at Herb Chambers INFINITI of Westborough. Our team always aims to provide the best options for our customers. Thanks for your feedback!

March 01, 2024

Very friendly, knowledgable, they worked with me, gave me a fair value on my trade, to within my budget. Very satified More

by Vmambro65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amro Kandil, Scott Marsden
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Mar 04, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi V Mambro! We're delighted to know you had a satisfying experience at Herb Chambers INFINITI of Westborough! Our team always aims to provide friendly and knowledgeable service. Thanks for choosing us, we appreciate your feedback!

February 27, 2024

Everyone is very friendly and knowledgeable. Making an appointment for service is easy and I was able to get a loaner which was kind of them. I like that they send you a video showing what was/n More

by jakera107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
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Feb 28, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Jakera, we're glad to know you found our team at Herb Chambers Infiniti of Westborough friendly and knowledgeable. It's great that the video service update was helpful for you! We appreciate your recommendation and see you again! Safe travels!

February 21, 2024

Max, the sales manager was awesome. The whole team was awesome. They know how to get business done. More

by Clouisa21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 21, 2024 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

February 21, 2024

“I had an amazing experience with Sami. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this bu More

by Vania De Pina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Herb Chambers INFINITI of Westborough responded

Vania, it's fantastic to know that Sami and our team at Herb Chambers INFINITI of Westborough were able to provide you with an outstanding experience. We're glad we could help make your dream car a reality! Thanks for recommending us!

February 20, 2024

Excellent service. Very nice waiting area. Didn’t wait too long. technician came out and explained everything what happened. Very recommended. More

by davidtilman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
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Feb 20, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi David, we're glad to know you had a great experience at Herb Chambers Infiniti of Westborough! We always aim for efficient service and clear communication. Thanks for recommending us!

February 20, 2024

I always get great service from this dealership, both in Sales and the Service Department. I just bought my 3rd car from them! I highly recommend this dealership! More

by lsharon5573
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
Report | Print
Feb 20, 2024 -

Herb Chambers INFINITI of Westborough responded

We're so glad to know you've had consistently great experiences with our Sales and Service Departments at Herb Chambers INFINITI of Westborough. Thanks for choosing us again, we appreciate your recommendation!

February 18, 2024

Francis at Herb Chambers was fantastic service representative. He recommended a few different maintenance choices which I had all done. Car drives nicely and happy to have great dealer to always More

by jsmitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
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Feb 19, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know Francis provided you with fantastic service at Herb Chambers INFINITI of Westborough. We appreciate your trust in us for maintaining your car and ensuring it drives smoothly!

February 17, 2024

Very professional and customer oriented experience. Fran Coutu is an exceptional service manager, perhaps the best I have ever had the opportunity to work with. More

by DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Coutu
Report | Print
Feb 19, 2024 -

Herb Chambers INFINITI of Westborough responded

We're so glad to know you had a great experience with our service manager, Fran Coutu. Your kind words mean a lot to us here at Herb Chambers INFINITI of Westborough!

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