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Herb Chambers INFINITI of Westborough
Westborough, MA
1,427 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,427 reviews
July 19, 2021
My experience was exceptional getting my car serviced! Matt the service advisor provide amazing service and made me feel like a truly valued customer. Definitely will be returning for future services! Matt the service advisor provide amazing service and made me feel like a truly valued customer. Definitely will be returning for future services! More
by eds12
Employees Worked With
July 16, 2021
Service Advisor Matt Demers is excellent at what he does and provides the total customer experience! The techs do great work and do it right the first time. and provides the total customer experience! The techs do great work and do it right the first time. More
by Rickc
July 16, 2021
Timely turnaround, good service and accurate pricing. Other than serving cheeseburgers while I waited, pretty much can't do much better. Medium rare if you are cooking up any food! Other than serving cheeseburgers while I waited, pretty much can't do much better. Medium rare if you are cooking up any food! More
by gmabrams
Employees Worked With
July 16, 2021
Good customer service and patient with answerin all of my questions. My car always comes back very clean after each service no complaints would recommend. questions. My car always comes back very clean after each service no complaints would recommend. More
by fshrjyc
Employees Worked With
July 15, 2021
I'm a long time customer of both infinity and Herb Chambers and have come to expect top lever customer service for Herb Chambers. Henry did not disappoint. Currently the economy is bouncing back afte Chambers and have come to expect top lever customer service for Herb Chambers. Henry did not disappoint. Currently the economy is bouncing back after covid and there are shortages of cars and many difficult obstacles but the team at the Westborough really came through for me. Nice job Henry keep up the great work More
by placrosse
Employees Worked With
Henry Rodriguez, Matthew Leaman
July 13, 2021
Staff members are very helpful and quickly. Especially Ferdy always can count on him with any questions I have on my vehicle. I recommend all my friends who’s thinking of purchasing a vehicle to stop by H Ferdy always can count on him with any questions I have on my vehicle. I recommend all my friends who’s thinking of purchasing a vehicle to stop by Herb Chambers Infiniti, you won’t be disappointed. More
by Monymrtouch1226
July 11, 2021
Had an issue with a tire on my QX50 after arriving in the Boston area from out of town. Matt helped me through the repair at minimal cost. Minimal time spent at dealership. Boston area from out of town. Matt helped me through the repair at minimal cost. Minimal time spent at dealership. More
by jim
Employees Worked With
July 10, 2021
The service assistance Mathew was very information and provided timely updates regarding my car service. He was able to assist in expediting repairs and assuring work was complete provided timely updates regarding my car service. He was able to assist in expediting repairs and assuring work was complete More
by Louolio
Employees Worked With
July 10, 2021
I have enjoyed leasing and buying cars through this dealership over the last 16+ years. Turning in our leased car through the sales manager just this past week was an entirely smooth and pleasant expe dealership over the last 16+ years. Turning in our leased car through the sales manager just this past week was an entirely smooth and pleasant experience More
by Jhagen
Employees Worked With
Matthew Leaman
