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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

About
Employees
Reviews
4.7
349 Reviews
INFINITI vehicles are products of incredible performance and advanced engineering, so you deserve INFINITI service that’s on par with the luxury brand. At the Herb Chambers INFINITI of Westborough service center, you can get that and so much more. We specialize in luxury auto repairs, spanning from routine INFINITI oil changes to annual MA state inspections and even extensive engine repairs. Plus, we have great INFINITI service specials for you to take advantage of. Our Westborough INFINITI dealership employs a talented staff of experienced INFINITI service advisors and technicians to tend to your every need. Think you may have a headlight out? We can perform a headlight bulb replacement and have you back on the road in no time. Learn more about the specific INFINITI services we offer, then give us a call!
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Call Service Center (508) 983-1000

312 Turnpike Rd

Westborough, MA

01581

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349 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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March 26, 2024

They were very professional and respectful and very conducive environment. Work was great and finished on time. More

by Abena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Abena, we're glad to know you found our team at Herb Chambers INFINITI of Westborough professional and respectful. We always aim for timely service in a comfortable environment. Thanks for the positive feedback!

Helpful
March 25, 2024

Great customer service. Fran explains everything in detail and he makes the process easy. Thank you! More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Report | Print
Mar 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Young, we are grateful for your review. Thank you from all of us at Herb Chambers INFINITI of Westborough!

Helpful
March 15, 2024

Great service with. Efficient communications of the progress combined with Reasonable prices, overall great experience. More

by srsmith77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a great experience with us at Herb Chambers INFINITI of Westborough! Your feedback about our service and communication is much appreciated. Thanks for the review!

Helpful
February 27, 2024

Everyone is very friendly and knowledgeable. Making an appointment for service is easy and I was able to get a loaner which was kind of them. I like that they send you a video showing what was/n More

by jakera107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
Report | Print
Feb 28, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Jakera, we're glad to know you found our team at Herb Chambers Infiniti of Westborough friendly and knowledgeable. It's great that the video service update was helpful for you! We appreciate your recommendation and see you again! Safe travels!

Helpful
February 20, 2024

Excellent service. Very nice waiting area. Didn’t wait too long. technician came out and explained everything what happened. Very recommended. More

by davidtilman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Jason O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi David, we're glad to know you had a great experience at Herb Chambers Infiniti of Westborough! We always aim for efficient service and clear communication. Thanks for recommending us!

Helpful
February 18, 2024

Francis at Herb Chambers was fantastic service representative. He recommended a few different maintenance choices which I had all done. Car drives nicely and happy to have great dealer to always More

by jsmitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
Report | Print
Feb 19, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know Francis provided you with fantastic service at Herb Chambers INFINITI of Westborough. We appreciate your trust in us for maintaining your car and ensuring it drives smoothly!

Helpful
February 17, 2024

Very professional and customer oriented experience. Fran Coutu is an exceptional service manager, perhaps the best I have ever had the opportunity to work with. More

by DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Coutu
Report | Print
Feb 19, 2024 -

Herb Chambers INFINITI of Westborough responded

We're so glad to know you had a great experience with our service manager, Fran Coutu. Your kind words mean a lot to us here at Herb Chambers INFINITI of Westborough!

Helpful
February 11, 2024

Herb Chambers Infiniti I purchased QX30 Infiniti at Herb Chambers, along with the tire warranty. After selling the car, I was due a refund on the tire warranty. The only way to receive this refund is for th More

by Mareillyesq
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Starr
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Feb 19, 2024 -

Herb Chambers INFINITI of Westborough responded

Margaret, We're disappointed to hear about your experience with the tire warranty refund. It's important that our customers feel heard and valued at all times, so it's disappointing to hear you felt otherwise. We'd like a chance to make things right - please reach out directly when you have a moment so we can assist further in resolving this issue for you. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

Helpful
February 07, 2024

Great dealership for maintenance and repairs. They offer Friendly service, fair prices and timely repairs. Highly recommend! More

by Rheywood347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
Report | Print
Feb 07, 2024 -

Herb Chambers INFINITI of Westborough responded

Rheywood, we appreciate your high recommendation for our maintenance and repair services at Herb Chambers INFINITI of Westborough. We're glad to know you found our service friendly, fair-priced and timely! Safe travels!

Helpful
February 02, 2024

Fran was extremely helpful and up front about what was going on. I’ve had issues at this dealership in the past and told myself I wouldn’t be back. After my most recent experience I would definitely recom More

by pizzimento.ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Feb 02, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Fran was able to turn your experience around at Herb Chambers INFINITI of Westborough. We appreciate the recommendation and look forward to assisting you in the future!

Helpful
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