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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
803 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 803 reviews

November 04, 2021

They were very clear with me about what needed to be done and why. They got the work done within the timeframe promised. Everyone was friendly and kind. More

by Maureen.cm.obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist -- very nice
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Nov 05, 2021 -

Herb Chambers Kia of Burlington responded

We're glad to hear we made your experience easier, Maureen! Thank you for coming to Herb Chambers Kia of Burlington!

October 30, 2021

Very nice costumer service, a good place to wait when I have to or want to wait, I live in Malden but I prefer to take my cars here the any place near me More

by ANTHONY RINCON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your loyal business, Anthony! We appreciate you trusting the Herb Chambers Kia of Burlington team with your vehicle's service needs and look forward to your next visit!

October 30, 2021

They always give customers amazing service. I have bought 3 cars there already. Very good. More

by Tcemus
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your loyal business! We're honored to have you as a Herb Chambers Kia of Burlington customer and look forward to your next visit with us!

October 23, 2021

These folks go the extra mile to make customers happy; I speak from experience. This is how a dealership should be run: sales, financing, service and customer relations. Thumbs up across the board. Joe La More

by oakgroverecording
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Spizuocco, Angela Sam, Ryan Crockett
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Oct 25, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the kind comments, Joe! We're honored to have you as a Herb Chambers Kia of Burlington customer and look forward to seeing you at your next visit!

October 22, 2021

This dealer taking advantage of the Chip shortage raised prices around $6.000 dollars over MSRP. This is outrageous and that shows a lot about the type of business they conduct. More

by Kyle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Francis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Spizuocco, Angela Sam, Ryan Crockett
Report | Print
Nov 08, 2021 -

Herb Chambers Kia of Burlington responded

Kyle, I regret to hear of the experience you dealt with while visiting our dealership. Our team strives for excellence in pricing and customer service each and every time. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 16, 2021

I like the dealership, however my tire pressure never went off like you said it would. More

by Farmer12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for bringing this to our attention. Please reach out at your earliest convenience, and we can discuss the next steps to have this fixed. Thanks, Senee O'Connell - General Manager - soconnell@herbchambers.com

Oct 23, 2021 -

Farmer12 responded

Hi, I like but the tire pressure light is still on. Should I come back? Thanks! Paul Boucher

October 10, 2021

Great customer service, pleasant employee. If I need another vehicle I will buy it there More

by Peppenancy57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in our team at Herb Chambers Kia of Burlington! We look forward to working with you again!

October 06, 2021

Flexible and friendly enough to help when I suffered a tire puncture and required an emergency tire replacement. More

by pantalones2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to serve you! Thanks for the great review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers Kia of Burlington Team

October 04, 2021

Great service and staff. I would like to see more things available for customers wail they wait More

by Alfonse1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your 5-star review! We will discuss ways in which to entertain our customers while they wait. -Herb Chambers Kia of Burlington

October 03, 2021

Angela had been an amazing representative and sales person, she helped us from the moment we walked in to the moment we left the dealership. Thanks for an amazing experience! More

by chwder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Sam
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Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in our team at Herb Chambers Kia of Burlington! We appreciate you as a customer, and Angela looks forward to seeing you next time!

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