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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.7
331 Reviews

331 Reviews of Herb Chambers Kia of Burlington - Service Center

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December 23, 2023

Stopped in for my first check up and the team at Kia Burlington was awesome More

by Kittansett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Herb Chambers Kia of Burlington responded

Hi Kittansett! Thank you for this amazing review! That's fantastic to hear! We're so glad you had a positive experience at Herb Chambers Kia of Burlington for your first check-up. It's always great when a team goes above and beyond to make customers feel satisfied. Have a great day!

December 21, 2023

Took long time than they said. When I asked them, they said work is still going whatever the time harshly More

by Tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. Your feedback is appreciated and will be discussed with our team so we can ensure our customers are receiving the five-star service they deserve. We truly apologize for this experience and hope you will give us a chance to provide you with a positive experience in the future. Please don't hesitate to contact me directly. Sincerely, Senee O'Connell - General Manager - soconnell@herbchambers.com

December 20, 2023

Great and speedy service. Staff was extremely helpful in resolving my issue. I will now only go to Herb Chambers Kia. More

by Sarabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers Kia of Burlington responded

Hey Sarabelle! We're glad to know our team at Herb Chambers Kia of Burlington was able to provide you with speedy and helpful service. Thanks for choosing us as your go-to place!

December 17, 2023

I have been welcomed and friendly served when waiting in a warm and nice customers room. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hey Bob, thank you for the 5-star rating! We're delighted you felt welcomed and received friendly service in our warm and nice customer room. We look forward to serving you again!- The Herb Chambers Kia of Burlington Team

December 15, 2023

It was a great experience. He took my car right in, explained what it needed in easy to understand words and quoted exactly what it would cost. Overall I would recommend to any More

by cincass39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hi Cincass! We're glad to know you had a great experience at Herb Chambers Kia of Burlington! It's important for us that our customers understand what their car needs and the associated costs. Thanks for recommending us, we appreciate it!

November 26, 2023

The team was very helpful during my visit . The service was prompt and they even advised me on what repairs I will need soon. Good service. More

by okechmikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Herb Chambers Kia of Burlington responded

We appreciate your positive feedback! It's great to know our team at Herb Chambers Kia of Burlington was able to assist you promptly and provide useful advice. We're here for any future service needs you may have. Safe travels!

November 22, 2023

Service is easy to schedule, they keep my service costs at a minimum, and to the limited extent that I've needed service or repairs. the work is done with perfect competence. Today I had something attended More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic who extracted the unreachable marker bulb fixture!
Nov 24, 2023 -

Herb Chambers Kia of Burlington responded

Hi Andrew! It's great to know that you had such positive experiences with our service team at Herb Chambers Kia of Burlington. We're here for all your car needs and we appreciate the trust you place in us! Enjoy those miles on your 2015 Kia Forte!

November 15, 2023

Great service! ! Not only did they completely service my vehicle but it was ready so quickly!! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Herb Chambers Kia of Burlington responded

Thanks so much, Denise. We look forward to your next visit to Herb Chambers Kia of Burlington!

November 13, 2023

Everyone is nice and helpful. They keep an eye on customers and how long they have been there and give regular updates as to what is happening to their car. More

by lb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 14, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you had a positive experience with our team at Herb Chambers Kia of Burlington! We always aim to keep our customers informed and comfortable. Thanks for the review!

November 11, 2023

Everybody was very polite and professional, and I did not have to wait long to have my car serviced and I did not have an appointment More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Herb Chambers Kia of Burlington responded

John, we're glad to know you had a positive experience at Herb Chambers Kia of Burlington. Our team always aims for efficiency and professionalism in our service. Thanks for your review!

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