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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.4
388 Reviews

388 Reviews of Herb Chambers Kia of Burlington - Service Center

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March 18, 2024

Michael at the front service desk was very helpful and professional. I came in first thing this morning with something that was an emergency to be fixed on my car and they took care of me right away. More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Hi John T! We're glad to know that Michael and our team at Herb Chambers Kia of Burlington were able to assist you promptly. We appreciate your feedback!

March 18, 2024

This was the easiest experience I have had at any dealership! My appointment was in time and the technician showed me everything under the car that they inspected and made sure I was comfortable with More

by Susan.baccari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Susan, we're delighted to know that your experience at Herb Chambers Kia of Burlington was smooth and informative. We strive for such service! Thanks for the five-star review!

March 16, 2024

Ceasar was great. Explained everything g to me every step of the way. Service was done right the first time and in a timely manner. More

by Dustin.benoit6669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know that Ceasar was able to provide you with a great experience at Herb Chambers Kia of Burlington. Thanks so much for your feedback!

March 11, 2024

I brought my car in to have a repair to my e brake and was really happy with Michael the service team member I was working with. Michael worked relentlessly to get my repair approved for coverage under m More

by esslakin55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service
Mar 12, 2024 -

Herb Chambers Kia of Burlington responded

Hi Essla! We're so glad to know that Michael and our service team at Herb Chambers Kia of Burlington were able to assist with your e-brake repair. We always strive for the best possible outcome, including working hard on warranty approvals. Thanks for sharing this positive feedback!

March 09, 2024

Fantastic service by Diego, Michael and Cesar. Would advice anyone to bring their vehicle here. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Herb Chambers Kia of Burlington responded

We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!

March 03, 2024

Extremely satisfied with my experience with Burlington KIA service department! Cesar is the best and is very knowledgeable. I waited and it was about an hour, but the waiting area was comfortable an More

by Oldtoad33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to know you had a great experience with Cesar and our service department at Herb Chambers Kia of Burlington! It's wonderful that your Sportage is running smoothly. We appreciate the kind words and look forward to seeing you for future services!

February 28, 2024

I have been a customer of Herb Chambers of Burlington for over 5 years and have always received excellent service! All of the staff are extremely knowledgeable and explain everything very clearly. I highly r More

by Algiles007
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mi
Feb 28, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know you've had a great experience with Cesar, Michael, Johnathan, John, and Cathy at Herb Chambers Kia of Burlington! We look forward to continuing our service for you in the future! Safe travels!

February 24, 2024

Great and friendly service it’s a pleasure bringing my car in for service Michael at the service desk was excellent More

by topbigdogga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael 5 stars
Feb 26, 2024 -

Herb Chambers Kia of Burlington responded

Hi! We're glad to know that you had a great experience with Michael at our service desk! Thanks for choosing Herb Chambers Kia of Burlington and sharing your feedback.

February 24, 2024

Very pleased with Kia of Burlington’s service . Mechanic is very thorough. As always great service ! More

by Ethel.keating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Herb Chambers Kia of Burlington responded

Ethel, Thank you for your kind words and five-star rating! Our team looks forward to serving you again in the future! - Herb Chambers Kia of Burlington

February 22, 2024

I love this dealership. We bought our car in 2018 and come here for all maintenance. Waiting rooms are comfy enough. They offer coffee and water. Bathroom is always clean. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Herb Chambers Kia of Burlington responded

Dawn, we appreciate your loyalty to Herb Chambers Kia of Burlington and are glad you enjoy our amenities. Your feedback is valuable as it helps us improve our service! Thank you!

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