Herb Chambers Lexus of Hingham

Ryan Tierney, sale manager, Marcus Karam, as well as others made my experience perfect. I was not expecting the GX550 as soon as I received it so I was pleasantly surprised when I received an email. T others made my experience perfect. I was not expecting the GX550 as soon as I received it so I was pleasantly surprised when I received an email. The transaction went smoothly and I love my new SUV. Also, the sales manager let me test drive his GX550 before I made my decision as there were not any in the lot at the time of July 2nd. More

Very easy and simple process to purchase a vehicle here. Customer service was great as well Customer service was great as well More

It was perfect! We love the convenience of having our car picked up, and a loaner dropped off to us. Thank you! Great service on our car, too. We love the convenience of having our car picked up, and a loaner dropped off to us. Thank you! Great service on our car, too. More

Easy to deal with! Great customer service people. Happy with Herb Chambers! Thank you so much! Great customer service people. Happy with Herb Chambers! Thank you so much! More

Service was wonderful. They picked up my car, left a loaner. When service was complete they brought my car to me. It makes getting service an easy experience. They picked up my car, left a loaner. When service was complete they brought my car to me. It makes getting service an easy experience. More

The Customer Service Person was very cooperative and I was very satisfied with his performance. However the performance of your maintenance department was very poor. The following are my reasons: I e was very satisfied with his performance. However the performance of your maintenance department was very poor. The following are my reasons: I expected that the car would be returned to me in the same condition that you received it. The Luggage Cover was installed, instead of being returned to its’ storage location. The Battery Cover was left off; it was placed on the floor in the second row of seats. The carpet from the rear area was left off; it also was placed in the second row of seats. But most importantly, the “jump starting terminal cover” is missing. This cover is located inside the fuse box, under the hood. As the name implies, this positive 12 volt battery terminal is used to jump start the car. I consider this a safety violation, and should never be left exposed. My car was towed by the “Lexus Emergency Tow Service”. I do not know whether they lost the cover or if your maintenance department did. I’m assuming your people were the last to observe that the cover was missing and failed to correct the problem. Lastly, I expected to receive some paper work for my records, documenting the replacement of the battery. I understand that the job was performed under the warranty, but I would still expect some receipt regarding the replacement of a car component. More

Talisa is a member of a friendly, efficient team. I was grateful to be in her capable hands I was grateful to be in her capable hands More

The service was great and everyone was so attentive and helpful as I walked in! helpful as I walked in! More

As always, rhe service from Herb Chambers is tops. Elijah was terrific bringing me a new car/loaner to use while mine was serviced, patiently explaing all the new features differen from mine. No quest Elijah was terrific bringing me a new car/loaner to use while mine was serviced, patiently explaing all the new features differen from mine. No question, I would go back there. More

Making an appointment was quick and easy over the phone. Once I arrived at the dealership, I was greeted immediately and my service was reviewed to ensure all of my concerns were addressed. The refreshments Once I arrived at the dealership, I was greeted immediately and my service was reviewed to ensure all of my concerns were addressed. The refreshments in the waiting area were much appreciated, and my service was completed expeditiously. More