Herb Chambers Lexus of Sharon

I've been a customer for many years and never had any issues wirh the the sales or service departments. issues wirh the the sales or service departments. More

Highly disappointed on my last car purchase. I have leased at least 3 cars from them over the last several years. This time I decided to get a used car and finance, the check engine light came o I have leased at least 3 cars from them over the last several years. This time I decided to get a used car and finance, the check engine light came on the first week of purchase. Brought the car back trying to get out of with the 30 days of purchase and was told I would have to put more money down because of the warranty I purchased and also because the car was registered already so it wouldn’t be a simple exchange. The money I put down on the car I purchased was basically gone due to fees and taxes. Had brought back a at least 4xs because they couldn’t figure out what was wrong with it, each and every time the check engine light came on the very next day. Every time I would bring it back the service manager would tell me it’s not a safety issue so you can drive it until we have an appointment available, keep in mind the car was stalling when I would sit a light, the transmission would jump, and drag before it would switch gears after stopping. I think this was so scary to have my three small children in the car, and sometimes have to travel up to an hour to be to work. The 5th time I brought it back I was told by the used car manager to make my own appointment and secure my own loaner car because they didn’t want to continue to be the middle man with the company they had brought it to for the repair. I was upset because I purchased the car from them and they could’ve replaced the car with in the first thirty days of purchased of the car. Also I didn’t get an inspection sticker for almost 2 months which was the fourth time I brought it back, I didn’t get my registration for at least 3 weeks, and I purchased the simonized which as over $1000 dollars and they never did it even bother to refund me for it. I was told it’s only an extra 7 bucks a moth by the guy who sold me the car. Very disappointing for a loyal customer over the years, not just one car but 4, this really breaks my heart to even have to leave a review like this, I referred several people to them. And I can honestly say this time was a complete nightmare. More

Salesmen, Rob Williams and Jim Sullivan were the consummate professionals. My wife and I felt that we were the only customers in the showroom and they explained everything about my wife’s new vehicl consummate professionals. My wife and I felt that we were the only customers in the showroom and they explained everything about my wife’s new vehicle, extremely thoroughly and patiently. I would not shop for a car anywhere else. Ron Sullivan More

Great sales experience, Kevin Tonthat was very knowledgeable and shared information clearly and straightforward. Slaws experience was excellent and efficient, no wasted time. Highly recommend Le knowledgeable and shared information clearly and straightforward. Slaws experience was excellent and efficient, no wasted time. Highly recommend Lexus of Sharon. More

I am always pleased with the Customer Service orientation of the Service department. Noah was very communicative and listened well to my concerns and questions. of the Service department. Noah was very communicative and listened well to my concerns and questions. More

Michel Sterling was very professional and helpful in helping us choose our new hybrid vehicle. helping us choose our new hybrid vehicle. More

I had an amazing experience since I came to the service at Herb chambers because the staff and my service advisor always welcoming and professional. She is knowledgeable and helped me with my issues with m at Herb chambers because the staff and my service advisor always welcoming and professional. She is knowledgeable and helped me with my issues with my car. Great job 👏 More