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Herb Chambers Lexus of Sharon

Sharon, MA

Overview
Employees
Reviews
Vehicles
4.9
5,897 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 5,897 reviews

September 01, 2022

I have dealt with this dealership for over 10 years, great company. Highly recommend them More

by Love my Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

We are so grateful for your 10+ years of business! Thank you for choosing Herb Chambers Lexus of Sharon and for recommending our work to others. See you next time!

Sep 01, 2022 -

Love my Lexus responded

Thank you Mark, for the service today and I am thankful for the great care given by you and your company. I appreciate you for making my vehicle safe and reliable for me always. Dale Mongeon

September 01, 2022

Everyone from the salesman to finance department was great! Very helpful and accommodating. Highly recommend herb chambers Lexus More

by Dp48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hung Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Keevers
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the review. We're happy that the team was accommodating and helpful! We're grateful for your business, see you again next time here at Herb Chambers Lexus of Sharon!

August 31, 2022

I had a great buying experience with Nick Pacheco and Richard Keevers. I highly recommend these two and would not hesitate to go back. More

by shession13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Keevers, Nick Pacheco
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

It makes our day to see Nick and Richard delivered a fantastic experience that's earned Herb Chambers Lexus of Sharon your confidence! Enjoy your new ride!

August 31, 2022

Wonderful service at fair prices. Always delivering what was promised, with no surprises. Ryan is great to his customers More

by Brucen50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

It's our pleasure to provide straightforward professionalism that's met your expectations! Thanks for supporting Herb Chambers Lexus of Sharon and giving Ryan a shout-out!

August 31, 2022

I purchased a Lexus Certified sedan earlier this month, along with $3000 extended warranty. My driver’s seatbelt will not retract, causing a safety issue. I have been unable to get ANY response from sales More

by Disappointed in Herb Chambers
Customer Service
Recommend Dealer
No
Employees Worked With
Bill Kessler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Vicente
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Sep 06, 2022 -

Herb Chambers Lexus of Sharon responded

I am very sorry for the issue you are experiencing with your seatbelt, and for the trouble you have had reaching our team to resolve this. I would like to step in and assist you, so please consider reaching out to me directly so I can address your concern and regain your confidence in our work. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 21, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Jeff - I am happy that Eric Graf was able to resolve your concern. We do apologize for the inconvenience this caused. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 31, 2022

We had a great experience, our salesman Rene Lapaz was a pleasure to work with . The whole experience went better than I could’ve hoped for . I’d definitely recommend Rene lapaz and Bill Kessler . More

by rdkc1012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Lapaz
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Aug 31, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for supporting Herb Chambers Lexus of Sharon with your 5-star review! Rene, Bill, and the rest of the team will definitely appreciate the shoutout. Safe driving!

August 31, 2022

Lexus of Sharon has great customer service and wonderful service representatives such as Randy who communicated with me. More

by Jeanne13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Aug 31, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for sharing, Jeanne! It is gratifying to hear that Randy and the team took such excellent care of you during your visit. Safe travels until we see you next!

August 31, 2022

I wrote an email to Mr. Dang to let him know how very pleased I was regarding my visit today. I let Mr. Dang know how fortunate I was to be allowed to interface with Mr. Val More

by john.repoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Aug 31, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to reach out to Mr. Dang and Mr. Valadao. We're thrilled that our commitment to our valued guests stood out to you. Please let us know if there is anything else the Herb Chambers Lexus of Sharon team can do for you!

August 30, 2022

It was an excellent experience with Rob Williams from Herb Chamber. He made things so simple and get all things lined up in advance. Really appreciated!!! More

by Devendra Singh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2022 -

Herb Chambers Lexus of Sharon responded

Devendra, thank you for sharing your great review of Rob and the team! We are happy to have you as a Herb Chambers Lexus of Sharon customer and we hope to see you again down the road. Safe travels!

August 30, 2022

Always helpful when I see him Kevin B is still showing me how to use features in my car. Thank you More

by Korimatthews
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Kori! We are thrilled to hear that Kevin went the extra mile to assist you. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

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