Herb Chambers Lexus of Sharon

Absolute Garbage Service with Condescending Negotiation Went in to look at the brand new Lexus RX, and was willing to pay in cash. Got set up with Don Xu, and upon seeing that we were Asian, before even say Went in to look at the brand new Lexus RX, and was willing to pay in cash. Got set up with Don Xu, and upon seeing that we were Asian, before even saying hi, told us, in Mandarin, not to negotiate the price because "it would be wasting his time". We walked away immediately. Bought a German instead. Absolute trash service. Is this how you treat customers who buy 60k-dollar cars? More

My decade long relationship with HC Lexus....a little bumpy I would recommend Nick in Sales 100%!!!. Great experience. However, Nico and Richard (F&I) were unprofessional and rude. Almost lost my sale becaus I would recommend Nick in Sales 100%!!!. Great experience. However, Nico and Richard (F&I) were unprofessional and rude. Almost lost my sale because of them. I go to look at the car as seen online, there were multiple golf ball sized dents all over the roofline....nobody seemed to know about them. Nico had it taken care of at the collision center after giving me much attitude as well as insulting me with the offer he gave me for my trade-in. My experiences have been similar between my car purchase in 2010 and my lease in 2017 and now this purchase in 2020. Sales and service are incredible (Randy is the best service support I have ever had!!!) and the dealership is top notch and a great experience for a business professional like myself who needs a comfortable place to work and have a coffee. It is the guys involved in between the sales process who have no customer service skills or personality and could very well cost lost sales. Richard (Financing) had my paperwork incorrect twice (dollars were wrong) and then tried to get me to take a higher finance rate because he didn't want to wait for me to take the freeze off my Experian. When we reran the rates I was 2.5% lower after my Experian was checked. As a woman, he also made me very uncomfortable with his demeanor. So, for quality of vehicles, sales and ongoing service/support......these are the reasons I keep going back. Those are the men/women, I have the long-term relationships with who keep my car in tip top shape and always provide the best service experience. If you can stomach the process in between when you are buying a car and really focus on reviewing the paperwork for errors, then you should find a quality car with the right people maintaining it for you for years to come. More

My salesman mr.Lapaz was very friendly and knowable about the car I was interested in.He was great about keeping me informed about when my car would be in because I had wanted a specific color.As always I ha the car I was interested in.He was great about keeping me informed about when my car would be in because I had wanted a specific color.As always I had a great experience. More

I continue to bring my 11 year old Lexus to Ronni because of her exceptional customer service. She knows how much I love my car and she is on my team to keep it looking it’s best and running it’s best!! I’m of her exceptional customer service. She knows how much I love my car and she is on my team to keep it looking it’s best and running it’s best!! I’m overjoyed wi. Her service and attention to detail. She is the very best at what she does! Thank u Ronni! More

What Professional Service Should Look Like I've been going to Mark for several years now, and he always takes great care of me and my vehicle when it needs servicing. I appreciate how honest an I've been going to Mark for several years now, and he always takes great care of me and my vehicle when it needs servicing. I appreciate how honest and professional Mark and the whole service team are. I wouldn't go anywhere else. Dan More

We will never go anywhere else to have our car serviced. Ronni goes above and beyond to work with our needs. She is always a pleasure and really knows her stuff! Excellent experience and attention to detail Ronni goes above and beyond to work with our needs. She is always a pleasure and really knows her stuff! Excellent experience and attention to detail. More

I recently stopped by to look at a couple Lexus vehicles. I worked with Don whose tremendous product knowledge helped my decision a lot more easier. If you are in the market for a new Lexus go see Don Abella I worked with Don whose tremendous product knowledge helped my decision a lot more easier. If you are in the market for a new Lexus go see Don Abellard. More

Donn is a great salesman I would refer him to anyone looking to purchase a pre-owned or new vehicle great guy and real helpful 😊 looking to purchase a pre-owned or new vehicle great guy and real helpful 😊 More

I just completed buying a vehicle at HC Lexus..Chris Anderson was the primary reason for me bringing my business there. His thorough, professional, courteous approach made the experience painless. I rar Anderson was the primary reason for me bringing my business there. His thorough, professional, courteous approach made the experience painless. I rarely do but I would certainly recommend Chris to anyone in the market. More

Worked with Rene on getting my Q7 TDI, was so easy to work with. Made it super easy to communicate with via phone calls and text. Had great follow up. Will be referring him to all my family and friends work with. Made it super easy to communicate with via phone calls and text. Had great follow up. Will be referring him to all my family and friends in the future !!! More