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Herb Chambers Lexus of Sharon

Sharon, MA

Overview
Employees
Reviews
Vehicles
4.9
5,999 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 5,999 reviews

July 30, 2024

Was never notified when car was ready. Phone calls never responded to. Have been a customer for over 20 years. No longer! More

by Lisa Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Vicente
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Aug 28, 2024 -

Herb Chambers Lexus of Sharon responded

Hi Lisa - We apologize for the lack of communication in regards to the completion of your service work. Please reach out as I would like to find out where the breakdown occurred. I look forward to working with you. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

July 30, 2024

Great customer service. Randy reached out when the service is completed. Will be back for my 10k service. More

by thienquan.1nc
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Jul 30, 2024 -

Herb Chambers Lexus of Sharon responded

We're glad to hear you had a great experience with Randy and our team at Herb Chambers Lexus of Sharon. Looking forward to seeing you again for your 10k service!

July 30, 2024

Scott, the service writer, was perfect in every way. He examined the car with me, understood EXACTLY what I wanted, gave me updates while the car was being serviced, and inspected the work before I pick More

by memspauld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Simpson
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Jul 30, 2024 -

Herb Chambers Lexus of Sharon responded

We're delighted to hear that Scott provided such exceptional service at Herb Chambers Lexus of Sharon! It's fantastic to know the results exceeded your expectations and even caught the attention of others. Thanks for sharing this wonderful feedback!

July 30, 2024

The dealership is very welcoming. The staff is pleasant and the atmosphere is inviting. The refreshments are a nice perk. The service consultant [Randy] really knows the product. More

by Henrice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Anderson , Randy Vicente
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Jul 30, 2024 -

Herb Chambers Lexus of Sharon responded

Henrice, we're delighted to hear you enjoyed your visit and appreciated Randy's expertise at Herb Chambers Lexus of Sharon. Thanks for the great feedback!

July 30, 2024

Great experience. Everyone was extremely friendly, informative and helpful. I would highly recommend this dealership! More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hung Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Herb Chambers Lexus of Sharon responded

Rachel, we're delighted to hear you had a great experience with our team at Herb Chambers Lexus of Sharon. Thanks for the high recommendation!

July 30, 2024

Jiēdài wǒ de xiāoshòu yuán xiàoróng hěn hǎo yě hěn yǒu nàixīn jiǎngjiě chē de gōngnéng. Jīnglǐ jiù bù hǎole, tā qīfù wǒmen bù huì shuō yīngwén de zhōngguó rén, méiyǒu rènhé jiěshuō jiù zhíjiē ná qítā bǎod More

by xiaoqingcen065075
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haowei Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 28, 2024

This is the second time I’ve bought a car from Herb Chambers Lexus and would recommend them to anyone looking to purchase a Lexus. More

by Steve Karol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuomarin Nuon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Troilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Herb Chambers Lexus of Sharon responded

Steve, thank you for your continued trust in Herb Chambers Lexus of Sharon! We appreciate the recommendation and look forward to serving you again.

July 24, 2024

Amazing customer service. Sean and the team made our purchase a simple and straightforward process. No sales pressure at all. Would highly recommend! More

by rsboston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Ko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for the high praise! We're delighted to hear that Sean and the team at Herb Chambers Lexus of Sharon made your purchase experience simple and pressure-free. Enjoy your new vehicle!

July 24, 2024

I am always very comfortable at Herb Chambers. I have confidence in my service representative and am always satisfied that she only recommends what must be done. More

by Joemosc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Herb Chambers Lexus of Sharon responded

Joe, we're delighted to hear that you feel comfortable and confident with our team at Herb Chambers Lexus of Sharon. Thanks for your trust and support!

July 23, 2024

I was happy with my 10,000 service appointment. I was expecting to wait 2 hrs and my wait was only 80 minutes More

by Jto3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jul 24, 2024 -

Herb Chambers Lexus of Sharon responded

We're glad to hear your service appointment at Herb Chambers Lexus of Sharon was quicker than expected! Thanks for sharing your experience with us.

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