Herb Chambers Lexus of Sharon - Service Center

Service department experience was excellent along with my service rep who I have been with for 16 years. service rep who I have been with for 16 years. More

My Lexus has 276k miles. Could not get there without Herb Chamber service department over the years. My service rep Matt is outstanding. Could not get there without Herb Chamber service department over the years. My service rep Matt is outstanding. More

They have always been friendly, attentive and on time. They have also gone above and beyond when I have had trouble, and that os why I keep returning to the Sharon location. I live closer to a different L They have also gone above and beyond when I have had trouble, and that os why I keep returning to the Sharon location. I live closer to a different Lexus dealership which does not have the same “culture”. Lexus of Sharon is worth the drive. More

Excellent service experience. As always, Randy was very knowledgeable, attentive and thorough with our RX350 service and made sure that everything went smoothly and perfect. Much As always, Randy was very knowledgeable, attentive and thorough with our RX350 service and made sure that everything went smoothly and perfect. Much appreciated. More

Matthew was both welcoming and knowledgeable. He kept me updated on what was going on. The waiting area was very comfortable as well He kept me updated on what was going on. The waiting area was very comfortable as well More

I went to Herb Chambers Lexus to address a few rattles, squeaks and creaks I was experiencing. I did a test drive with their tech Billy and he told me heard a few things and that he would work on it. So squeaks and creaks I was experiencing. I did a test drive with their tech Billy and he told me heard a few things and that he would work on it. So fast forward to the next day and I get a call that the car is ready but they only were able to fix one of the four things I was having issues with. I was obviously not happy with this response as I was led to believe that my issues will be solved. I was told that 4 people drove this car and they were not able to hear any noises. Long story short, I had a terse conversation with the general manager and here is when I realized that the dealership doesnt care about their customers but they just got each others back and lie thru their teeth. I took my car and not even 2 minutes into my drive I could already hear the creaking/squeaking that the claimed that they FIXED! Not to mention that I also heard the other noises that they claimed they never heard. I wouldve taken the car back but I dont want these losers near my car anymore. So if you have rattles in your car please stay away from this dealership! More

Great accommodations, calm environment, friendly faces. 3 things that make this dealer really an experience like no other! 3 things that make this dealer really an experience like no other! More

Their customer service is always excellent and meet expectations or beyond. The service consultants are very professional, knowledgeable, thoughtful and communicate well to understand customer needs a expectations or beyond. The service consultants are very professional, knowledgeable, thoughtful and communicate well to understand customer needs and provide extra care. I worked with Ryan Valadao recently. He is excellent! I had great experience every time bringing my car for services there and highly recommended. In addition, the facility is very beautiful and pleasant to stay if you need to wait for getting service done. More

I felt I was given an answer to my issue with my tires as if it was coming from a recording. if it was coming from a recording. More

I purchased my 2022 Lexus NX350h at Herb Chambers of Sharon. I love this dealership. Today I had service done and there were several issues that needed to be resolved. Matt was incredibly helpful and ke Sharon. I love this dealership. Today I had service done and there were several issues that needed to be resolved. Matt was incredibly helpful and kept me updated throughout the day. More