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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,724 Reviews

2,724 Reviews of Herb Chambers Lexus of Sharon - Service Center

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February 07, 2022

Great customer service!!! Had a scheduled appointment went in earlier and they took me and finished quick! More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 08, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Steph - We are delighted to hear that your recent appointment went smoothly and that you got back on the roads in a timely manner. Thank you for choosing Herb Chambers Lexus of Sharon!

February 07, 2022

Randy was great! He clearly explained everything that needed to be done and remembered our discussion regarding work remaining to be done from our last visit this past summer. More

by Rick Corsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Rick-- thank you for the great review! We are glad that Randy was informative, communicative, and wonderful to work with. Thank you for trusting us to keep your car running smoothly.

February 07, 2022

Service is professional and efficient. The service staff is attentive, and the waiting area is extremely comfortable. More

by Sbliss52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt—Service
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for leaving Herb Chambers Lexus of Sharon a five-star review! We are happy to hear that our team was professional and our waiting area was comfortable. Enjoy the rest of your day and we'll see you next time!

February 04, 2022

Excellent service team at HCLEXUS the service department Excellent service team at HCLEXUS the service department was very accommodating and quickly fixed my vehicle, special thank you to Brian Matthews! More

by LR7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

It is wonderful to hear that Brian and the team gave you a great experience! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing a wonderful review. We hope to see you again!

February 04, 2022

Friendly reps, thorough diagnostic testing, comfortable atmosphere, very accommodating staff, timely repair work, and easily accessible location. More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Margaret - Thank you for sharing your experience with our service team! We are grateful for your business and we hope to welcome you back to Herb Chambers Lexus of Sharon for all your future services. Have a wonderful day!

February 03, 2022

Lexus has been servicing my vehicle for many years..the service department is second to none, especially Mark Forcucci who handles my vehicle upon check in! The garage guys are always pleasant and profess More

by Pamdicenso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo , Don Xu
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Pam! We are so glad to hear that you had such a successful service experience working with Mark and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

February 03, 2022

I always respected Herb Chambers and worked for him for over 15 years and bought 3 RX”s over the years” I even worked on his own personal cars like his Rolls Royce”s. I was told that I missed out on my wa More

by vamichelangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

I apologize for the issues you have encountered regarding your warranty. We want the most for our guests, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help straighten this up. If you are willing to discuss this further, please feel free to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

February 03, 2022

Excellent service from Eric.Truly professional. He Excellent service from Eric. Truly professional. He was very helpful, patient and accommodating in addressing my questions about my vehicle. I More

by nrubino2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

It is gratifying to hear that Eric and the team gave you a five-star experience! Thank you for trusting Herb Chambers Lexus of Sharon with your business, and for taking the time to write a review. We hope to see you again!

February 03, 2022

Professional, friendly, polite, efficient staff. Vehicle Professional, friendly, polite, efficient staff. Vehicle serviced on time and returned in a clean situation. More

by bos2mxl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

We are thrilled that you and your vehicle were so well taken care of by our team! Thank you for choosing Herb Chambers Lexus of Sharon and for stopping by to leave a review. We look forward to assisting you next time!

February 03, 2022

Everything completed in a timely fashion.Satisfied with Everything completed in a timely fashion. Satisfied with all the work that was done today. More

by Hmebuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

We are happy to hear that our team could deliver a five-star experience! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing your feedback. We hope to have the opportunity to work with you again down the road!

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