Herb Chambers Lexus of Sharon - Service Center

The drive up reception was prompt and courteous. Did not have to wait at all to speak with service rep (Jackson). Jackson was professional and good communicator have to wait at all to speak with service rep (Jackson). Jackson was professional and good communicator More

I have always encountered Professional staff. This is my third second car purchased from Herb Chambers. third second car purchased from Herb Chambers. More

Service professionals are informative and helpful. Randy was easy to talk to and did a good job explaining the issue. was easy to talk to and did a good job explaining the issue. More

I had an appointment for 9 am - no one greeted me for 10 min upon arrival - team seemed as if they didn’t want to be there on a Monday morning - waited close to 30 min for a loaner - appeared to be short st min upon arrival - team seemed as if they didn’t want to be there on a Monday morning - waited close to 30 min for a loaner - appeared to be short staffed and should have adjusted their schedule to reflect support - pickup was better but again with exception of woman at checkout and person who delivered my car staff appeared nit to be very personable - eye contact and a hello would have been appreciated More

The employees were courteous and helpful. I did not have to wait long before a representative attended to my needs. Your facility was clean and I noticed that there were workers that were sanitizing seats to wait long before a representative attended to my needs. Your facility was clean and I noticed that there were workers that were sanitizing seats and tables. The waiting area was cheerful and comfortable. I appreciate that the estimated time that was stated that my car would be serviced was accurate and the estimated cost was accurate. Overall my service was a pleasant one More

Great service team - I was able to schedule an appointment for a day and time that worked for me. I was in and out of the dealership within an hour and a half! appointment for a day and time that worked for me. I was in and out of the dealership within an hour and a half! More

Clean, professional staff. Best covid protections I have seen recently which I appreciate very much. Matt was helpful and kept me informed of needs. Car was ready exactly on time and cleaned as well. seen recently which I appreciate very much. Matt was helpful and kept me informed of needs. Car was ready exactly on time and cleaned as well. More

Staff were friendly, make appointment the same day, had several issues, take longer than expected but the service reps checked all issues and provide recommendations, Mark was very professional and go over several issues, take longer than expected but the service reps checked all issues and provide recommendations, Mark was very professional and go over all of my concerns in detail. Overall good experience More

This dealership is Very clean on every floor; Everyone I had to speak with was very friendly and knowledgeable. I felt confident having them work on my truck. I made my appointment on line with no hassle. W had to speak with was very friendly and knowledgeable. I felt confident having them work on my truck. I made my appointment on line with no hassle. When I got to the dealership they took my vehicle on time and returned it at exactly the estimated time. More

Everything went smooth and great great service Everyone was very helpful and everything went smoothly and was very helpful and everything went smoothly and More