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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,728 Reviews

2,728 Reviews of Herb Chambers Lexus of Sharon - Service Center

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September 16, 2021

Everyone was so customer focused from the time I dropped my car off until I picked it up from service. The facility is so clean that I actually look forward to going there! More

by Ppnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Frederick
Sep 16, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back!

September 16, 2021

Today's 5000 mile initial service and checkup of my new Lexus went very smoothly. Everyone was friendly, polite, quick and efficient. I believe that Max St. Louis was the first person to wait on me. Ther More

by egterezakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max St. Louis
Sep 16, 2021 -

Herb Chambers Lexus of Sharon responded

Emanuel, thank you for taking the time to share! It is our goal to deliver a seamless and efficient service experience, and it is wonderful to hear that this was reflected in your time working with Max and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to earn your business again down the road!

September 16, 2021

Eric and Ronnie were both very courteous and thoughtful on what needed to be accomplished on my GX. For me started and finished quickly. More

by Jmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Sep 16, 2021 -

Jmoore responded

they were a great team to get work scheduled and completed

Sep 16, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to share! We are thrilled to hear that Eric and Ronnie delivered such a successful service experience. Drive safely in your Lexus GX, and we hope to see you back at Herb Chambers Lexus of Sharon!

September 16, 2021

This dealership has always been a class act… the people are competent professional and friendly. More

by jfmartin3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Herb Chambers Lexus of Sharon team to get the job done. Drive safely, and we hope to earn your business again down the road!

September 15, 2021

Very professional; always friendly, on time, remembers loyal customers, explains work that has been done and convenient location. More

by CAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Cam! We are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to earn your business again down the road!

September 15, 2021

As always the service was great. Ronnie is professional and always has my car returned on time. More

by Tiki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad we're consistently providing the excellent service we strive for! Thank you for choosing Herb Chambers Lexus of Sharon and for taking the time to share - and come back next time!

September 14, 2021

Always a pleasure to get your vehicle serviced at Herb Chambers Lexus in Sharon. The staff are professional and make sure your visit is as quick as possible and that you are treated with respect. More

by terrancedoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Sep 14, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the kind words about our team, Terrance! It's validating to hear we're doing such a great job. Take care, and come back again next time! - your friends at Herb Chambers Lexus of Sharon

September 13, 2021

I have yet to see anyone smile at your dealership. People that obviously work there don’t even acknowledge your existence as they walk by you. Staff that I spoke with are well scripted but are robotic at b More

by mmsdds1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Forcucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Lexus of Sharon responded

I am sorry for the way you were treated during your visit. I expect the highest level of service from my team, and it is concerning that this was not better reflected in your time working with us. I apologize for the inconvenience regarding your car wash and assure you that we will use this feedback to improve our practices moving forward. Lastly, I understand that we have let you down and I would appreciate the chance to speak with you to see if there is anything more I can do to better your visit. If you are willing to discuss this, please reach out to me a call at your earliest convenience. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

September 13, 2021

Routine service all actions were completed by the service technicians within a reasonable time frame More

by Brian.49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Sep 14, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for this feedback, Brian! We are glad to hear that the team delivered such a successful and efficient service experience. Have a great day, and please don't hesitate to reach out if there is anything more we can do to earn your five stars! Best, Johnny Dang - General Manager - jdang@herbchambers.com

September 12, 2021

Fantastic service as always, Ronnie goes above and beyond. This is the only place I would ever take my Lexus. They are extremely helpful and professional. More

by JES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Herb Chambers Lexus of Sharon responded

We are thrilled to see that Ronnie is going the extra mile to make your experiences great! Thanks for supporting Herb Chambers Lexus of Sharon and we'll see you next time!

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