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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,728 Reviews

2,728 Reviews of Herb Chambers Lexus of Sharon - Service Center

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September 11, 2021

Excellent staff from the team that intakes your information when you drive in, to the service advisors and the mechanics! Ryan helped me confirm I had a tire warranty prior to investigating the rea More

by Dontrish93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Sep 13, 2021 -

Herb Chambers Lexus of Sharon responded

We love hearing that we can make our guests' visits such a breeze! Thank you for the amazing review and for trusting Herb Chambers Lexus of Sharon with your business - we hope to see you again down the road!

September 11, 2021

Eric always gets us through on time and responds quickly if we have a problem the service has been comprehensive. The waiting area is pleasant More

by debbie.kurinsky
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Sep 13, 2021 -

Herb Chambers Lexus of Sharon responded

Debbie, thank you for taking the time to share this feedback. We are very proud of our team, and it is great to hear that Eric went the extra mile to assist you. We are always looking for ways to improve the customer experience, so if there is anything more we can do to earn your five stars, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

September 11, 2021

Randy was efficient with the work up and work was done in a timely manner very good service at Herb Chambers Lexus! I would recommend it highly More

by pscarlsen65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 11, 2021 -

Herb Chambers Lexus of Sharon responded

It's lovely to hear how much you appreciate Randy's efforts to make your appointment efficient. We're so grateful that you recommend Herb Chambers Lexus of Sharon, and we hope we'll have more chances to provide you with excellent service in the future!

September 11, 2021

I brought my car into Lexus Sharon and was very impressed with their work identifying problems that could of caused a bigger issue. I also had my car detailed and Lexus Sharon, Herb Chambers, are the best. I More

by Bken0253
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo , Nicole Thomas, Tina Holden, Randy Vicente, Ryan Valadao
Sep 13, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Eric and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

Aug 29, 2022 -

Bken0253 responded

The team at Lexus Sharon is the best. Rene Lapaz, Bill Kessler, Giovanni Gautier, Robert Williams, Nick Pacheco are incredible. All so helpful.

September 10, 2021

Tina was great in the service department. Excellent service and would highly recommend her to assist you. Very professional atmosphere and all employees showed courtesy throughout the process. Thank yo More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Holden, Max St. Louis
Sep 13, 2021 -

Herb Chambers Lexus of Sharon responded

We appreciate you taking the time to recommend Tina and the Herb Chambers Lexus of Sharon team! Thank you for the support and we hope to see you next time. Have a great day!

September 10, 2021

Randy Vicente is a star! Takes care of everything timely. He is prompt, courteous and intelligent. Always keeps me updated and always let’s me know when the car is ready. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Mike, We appreciate you taking the time to leave us with your feedback! We will be sure to let Randy know his professionalism and knowledge made for an exceptional service experience. Thank you for your support and we hope to see you at Herb Chambers Lexus of Sharon next time!

September 10, 2021

Mark F in service is phenomenal!Over 15 yrs of Mark F in service is phenomenal! Over 15 yrs of exceptional service. He is kind, respectful of my time and just a nice guy. A plus for this dealershi More

by Lexus Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that Mark went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

September 10, 2021

Lexus Sharon is doing the great job in accordance with the specifications of materials/ spare parts and with a good handler like Randy Vicente who is very kind More

by bcueco
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

We appreciate your confidence in Randy and our team to get the job done. Drive safely, and we hope to see you back at Herb Chambers Lexus of Sharon!

September 09, 2021

The service was excellent and the customer service was wonderful. My service specialist was very professional and helpful. The job was also done in timely fashion. More

by RX26!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark forcucci
Sep 10, 2021 -

Herb Chambers Lexus of Sharon responded

We love hearing how satisfied you are with your service visit! At Herb Chambers Lexus of Sharon providing professional care in a timely fashion is one of our top priorities. Thank you for taking the time to leave us a positive review and we hope we'll see you next time your Lexus needs service!

September 09, 2021

Tina service was great too bad my issue was not resolved. As we discussed if it worsened I’ll be in touch hopefully that won’t be necessary More

by Harwich1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Holden
Sep 09, 2021 -

Herb Chambers Lexus of Sharon responded

It's great to hear that Tina's assistance was appreciated, but it's disappointing that we were unable to resolve your issue. If there is anything further we can do for you, or your issue does worsen please don't hesitate to reach out to me directly. I'd be happy to help. Best, Johnny Dang - General Manager - jdang@herbchambers.com

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