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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,693 Reviews
Call Service Center (508) 668-5600

2,693 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 20, 2021

Tina was particularly helpful, given that the dealership didn’t want to do the work. I have been with them for 20 years and expected more service. The reality was they cared more about their image than my More

by tgswaim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo , Tina Holden
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

While it is great to hear that you had a successful experience working with Tina, the rest of your review is concerning to read. We strive to deliver knowledgeable and accommodating service, and it is disappointing that this was not better reflected in your time working with us. I assure you that it is never our intention to overcharge or take advantage of our guests, and I would appreciate the chance to speak with you to see if I can help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 20, 2021

Best customer service with great communication. The valet service is invaluable. More

by Tedandles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Ted and Les, we're so pleased to hear our exceptional customer service and communication made your recent experience so fantastic! We'll be sure to share with our valet team your compliments as well. We thank you for choosing Herb Chambers Lexus of Sharon for your automotive needs and hope you'll travel safely until we see each other next!

August 20, 2021

Courtesy cleaning not done water spots were all over windows no vacuum was done in More

by nirva45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Castillo
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Sep 07, 2021 -

Herb Chambers Lexus of Sharon responded

We pride ourselves on exceptional service and I want to apologize that your recent experience with us left you wanting more. I will definitely use your feedback as a training opportunity for our staff to ensure we are providing our gold standard of service for future guests. Again, I am sorry to hear that we let you down, and I hope we get another chance to impress you next time. In the meantime, please feel free to get in touch with me directly if there is anything else I can help with. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 20, 2021

Came in to have touch up paint work on my Lexus from carmax. Not under warranty so my time was for nothing. This was more carmax then Lexus. The staff was very good. More

by jo_ls
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Report | Print
Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 19, 2021

Professional all the way around from sales to service!!!!!! Eric Castillo is great service advisor! Would not shop anywhere else for a vehicle, place is clean and people friendly More

by Ef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Kotsiopoulos, Rene Lapaz, Eric Castillo
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted to hear that you've had great experiences with both our sales and service teams and will be sure to let Eric know you appreciate all his help. Thank you for choosing Herb Chambers Lexus of Sharon and we look forward to your next visit!

August 19, 2021

My advisor Mark is awesome! He is extremely knowledgeable and customer focused. He also knows how to return a phone call in a timely manner. I appreciate that type of service which is hard to find these days More

by Groebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Groebe responded

I had a great experience with Mark my advisor in service. He is very customer focused and wants his customers to have an understanding of what needs to be done to your car to fix or maintain it.

Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Mark is a valued member of our team, and we'll be sure to compliment him on his great work. Thank you for your review and for trusting Herb Chambers Lexus of Sharon with your business!

August 19, 2021

Very professional and competent service!! People were friendly and very helpful. Thank you!! Tim Fahey More

by faheytim3@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We couldn't ask for better feedback. Thank you for letting us know about your great service experience, Tim. Have a great day! - Herb Chambers Lexus of Sharon

August 18, 2021

Excellent customer service and Great responses to customers needs immediately! More

by Panglinlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan , Eric Castillo , Tina Holden
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Aug 18, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

August 17, 2021

Ronnie Travers maintains the highest standard for customer service, a reflection that makes this dealership look good. Herb Chambers most likely does not know Ronnie but if he did he should consider More

by Sam S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Sam - Thank you for stopping by to commend Ronnie! We are thrilled to hear that her service stood out to you and we appreciate you trusting Herb Chambers Lexus of Sharon with your business. Have a great day!

August 16, 2021

I had my Lexus NX routine service and recall fixed today. The service was quick and communication was great. Eric was very efficient, help and professional. More

by LindaH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Report | Print
Aug 17, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad we could make your service smooth and seamless, Linda. Thanks for the great review and for trusting Herb Chambers Lexus of Sharon with the care of your Lexus NX!

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