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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,693 Reviews
Call Service Center (508) 668-5600

2,693 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 08, 2021

My experience with Herb Chambers was highly positive, everyone was very friendly and helpful. More

by jillnugent2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randi Vicente
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Aug 09, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the wonderful review, Jill, and for doing business here at Herb Chambers Lexus of Sharon! It is truly our pleasure to assist you!

August 08, 2021

Great customer service. Always so nice, helpful and most importantly patient with me More

by Wiljap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2021 -

Herb Chambers Lexus of Sharon responded

We strive to provide kind and accommodating service, so this review is music to our ears. Thank you for your feedback and for being a valued Herb Chambers Lexus of Sharon customer!

August 07, 2021

Got a call about upcoming service, and called rep back within an hour. V-mail said, “Out of office”, and no return call. Called her back on way to appointment - got put on hold, and left there. Cust More

by Ttoutoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Thomas, Tina Holden
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

I am very sorry to hear that we fell short of the five-star experience we strive to provide. I will be sure to discuss this feedback with my team so we can improve our processes moving forward. I understand that we have lost your business, but if there is anything I can do to address your concerns, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 07, 2021

Ronni Travers is the best. She always goes that extra mile and takes great care of me. Red carpet/royalty treatment whenever I have my SUV serviced with her. Highly recommend! More

by lneves7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2021 -

Herb Chambers Lexus of Sharon responded

We love that Ronni gives you red carpet treatment! At Herb Chambers Lexus of Sharon, we take great pride in our ability to go the extra mile for our guests. Thank you for trusting us with your automotive needs and we look forward to taking excellent care of you and your SUV at your next visit!

August 06, 2021

I always receive the highest level of service working with Mark. He is truly an asset to the service department. More

by lrachin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Mark. Drive safely, and we hope to see you back again down the road! - The Herb Chambers Lexus of Sharon team

August 06, 2021

Excellent customer service. Service started on time, car was left cleaner than when it came in. Highly recommended More

by Vz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the incredible review and recommendation! The entire Herb Chambers Lexus of Sharon team appreciates it very much. Come back again next time!

August 06, 2021

I have been with this dealership for 10 years or more, very professional More

by Dot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RANDY VICENTE
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Aug 06, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your continued support and are happy to hear that you had such a successful experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 05, 2021

Everyone was extremely helpful and no wait time to meet with Eric. He was very helpful and was able to get me a loaner car for me to take home. More

by Krista1226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 06, 2021 -

Herb Chambers Lexus of Sharon responded

Krista - Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful service experience working with Eric and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back!

August 05, 2021

Mark couldn’t have been more pleasant to work with - nice guy great service More

by Clarky5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking time to commend Mark! We are thrilled that he made your recent visit to Herb Chambers Lexus of Sharon such a success.

August 05, 2021

I’ve been dealing with Mark for years and he has provided me the best service More

by wstella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for your positive review and loyal business - the entire Herb Chambers Lexus of Sharon team appreciates it very much. Come see us again soon!

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