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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,386 Reviews

2,386 Reviews of Herb Chambers Lexus of Sharon - Service Center

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December 27, 2023

Excellent service center experience facilitated by Jackson and his colleagues. I appreciate the attention to detail and professionalism demonstrated by the personnel. More

by aeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Herb Chambers Lexus of Sharon responded

We're so glad to know that you had an excellent service center experience with us at Herb Chambers Lexus of Sharon. Our team, including Jackson, always aims for the highest level of professionalism and attention to detail. Thanks for your review!

December 26, 2023

Monica was exceedingly helpful. She accommodated me on the same day and gave me updates every 30 minutes on car’s status. She is a gem of a person. I was grateful for her helpfulnes More

by Sbhasin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Sharon responded

We're delighted to know Monica was able to assist you so effectively at Herb Chambers Lexus of Sharon. We appreciate your kind words and will definitely pass them on!

December 23, 2023

They are good at selling a car. But when it comes to fix something they are bad. They fixed my mirror on the drivers side and when I got home realized the lock was screwed up. I mad More

by Christele36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackson Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Herb Chambers Lexus of Sharon responded

Hi Christele - Sorry for the lack of communication. Please reach out to me so I can do some research on where the breakdown was. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

December 23, 2023

Monica did a great job. She was very prompt from check in until checkout. Clear communication and warm interaction More

by vikas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know that Monica provided you with prompt and clear service at Herb Chambers Lexus of Sharon. Your kind words are appreciated - thank you for the review!

December 23, 2023

Customer service was very nice 👍🏾 Merry Christmas and happy new year. Thank you very much. More

by rastafarhector78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Sharon responded

We are grateful for your review. Thank you from all of us at Herb Chambers Lexus of Sharon! Happy Holidays!

December 23, 2023

Monica is great! Warm, friendly, and more importantly, efficient! She always greets me with a smile and makes me feel welcome. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Herb Chambers Lexus of Sharon responded

Amy, we're so glad to know Monica provided you with such a warm and efficient service at Herb Chambers Lexus of Sharon. Thanks for your kind words!

December 21, 2023

Thorough and quick. Ryan is always sooo helpful!!! Would not go anywhere else. The Best. More

by Lindamccloud131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you for your confidence in Ryan and the Herb Chambers Lexus of Sharon team to provide you with five-star service! Your kind review made our day.

December 21, 2023

We didn’t have an appointment but Ryan was nice enough to take us right away. Very easy and fast service! Love the complimentary food and drinks More

by PFitz51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know that Ryan and our team at Herb Chambers Lexus of Sharon were able to assist you promptly, even without an appointment. We hope the complimentary food and drinks added a nice touch! Thanks for your review!

December 20, 2023

Great service experience as always! Ronni is always great to work with and keeps me informed the whole time. More

by rbroughton13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Prusak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Herb Chambers Lexus of Sharon responded

Thanks for the positive feedback! We're glad to know that Ronni and our team at Herb Chambers Lexus of Sharon are consistently providing you with great service.

December 20, 2023

Very concerned about my experience by there due to weather conditions. She did she to get my service done ASAP More

by Sylviastrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Herb Chambers Lexus of Sharon responded

Sylvia, we're glad to know our team at Herb Chambers Lexus of Sharon was able to assist you promptly. Thanks for your review!

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