Herb Chambers Lexus of Sharon - Service Center

Ronni was always very professional and helpful with my service visits . I had stopped by check on my rear passenger tire that had been leaking excessive air as soon as it is filled. Ronnie said no proble service visits . I had stopped by check on my rear passenger tire that had been leaking excessive air as soon as it is filled. Ronnie said no problem we will check on tire. The tire had a nail too close to the side wall that the tire need to be replaced. I had asked Ronnie about the service specials and she said that she would be more than happy to apply the discount for the tire replacement. As always I like working with Ronni she is always very pleasant and always keeps me informed during my service visits. More

I was hearing a subtle noise in my car as if the brakes were stuck on or something. My service manager Marc always encourages me to come in and have things checked out, herb chambers lexis It’s always a were stuck on or something. My service manager Marc always encourages me to come in and have things checked out, herb chambers lexis It’s always a gracious and comfortable place to go. So Mark had a service people take my car for test drive put it on the lift and take a look at it. Then he called me down and showed me how my wheel was unsafe, Very unsafe. He said to be home in a loaner and fixed my car that day, call me and I return the loaner and picked up my car. I am very happy that Mark keeps me safe, and doesn’t mind when I come in because I heard a silly noise. He takes it seriously and I’m glad he takes care of me and my car More

Overpriced service. Not just a factor of cost but what you receive for the cost. And there were hidden costs which should be included in the service. Don’t charge me for an oil change and then add on $22 you receive for the cost. And there were hidden costs which should be included in the service. Don’t charge me for an oil change and then add on $22 in environmental fees too. Do people take their oil? Be upfront about it. Warwick shows pricing online and it was $78 less for the same service. More

Brian Matthew the manager is awesome he always is there to help and make sure I’m a satisfied customer. The staff in the service department are great also nothing but respectful. Thank you Brian and your t to help and make sure I’m a satisfied customer. The staff in the service department are great also nothing but respectful. Thank you Brian and your team. More

Excellent start to finish! Clean facility, helpful staff- clean and private waiting areas! I would come to Lexus of Norwood again for service any time clean and private waiting areas! I would come to Lexus of Norwood again for service any time More

Prompt services and completed on time. Proactive reach Prompt services and completed on time. Proactive reach out to make us aware of our expiring inspection sticker which was addressed. When picking up Prompt services and completed on time. Proactive reach out to make us aware of our expiring inspection sticker which was addressed. When picking up the car it was clean and had a full tank of gas. More

Randy Vicente is the best! Kind courteous and kept us posted on the progress the whole time. Thank you for making the service visit enjoyable. posted on the progress the whole time. Thank you for making the service visit enjoyable. More

Nicole rocks! She is the absolutely best service advisor. Professional and knowledgeable is an understatement. Lexus of Sharon wouldn’t be same without her!!! Highly recommend Nicole. advisor. Professional and knowledgeable is an understatement. Lexus of Sharon wouldn’t be same without her!!! Highly recommend Nicole. More

This dealership has gone downhill since Covid. 20 years of loving this place. Our service rep was his usual professional self, but the overall experience was terrible. Prices quoted for repairs were ridicu of loving this place. Our service rep was his usual professional self, but the overall experience was terrible. Prices quoted for repairs were ridiculous. Pickup arrangements were botched. Inaccurate information on the service summary. Such a shame. Chambers should know better and, has, in the past. More

I bought my 2007 Lexus ES350 at Herb Chambers in 2006. 15 years and 153,000 miles later, I still choose to get my car serviced at Herb Chambers. A key part of that is the continuity I’ve enjoyed with my Serv years and 153,000 miles later, I still choose to get my car serviced at Herb Chambers. A key part of that is the continuity I’ve enjoyed with my Service Coordinator, Mark Forcucci. This is my third Lexus (two new and a certified pre-owned for my daughter as her first car). Mark has always given me excellent, honest advice. He tells me what must be done and gives recommendations for others items and lets me know which can be deferred. When my daughter was taking her car off to college out of state, as a father with daughters of a similar age, he ensured her car was safe and ready for a 1000 mile trip. Mark also provides options to ensure I get the best value for the money spent on service. After my most recent service, which included new tires and rims, as well as a thorough detailing, the car looks brand new and ready for another 150,000 miles. I’ve always appreciated the service and the amenities at Herb Chambers (When I lived in Metrowest I would use the business center and cafe when waiting or get a complimentary loaner).. When I moved to the Cape Cod, I learned that Herb Chambers offered complimentary valet service (deliver a loaner, pick up my car, and bring it back after completion of service). This wonderful option has allowed me to continue service at Herb Chambers. Thanks to Mark and the great team of technicians and part managers who deliver a complete customer service experience. More