Herb Chambers Lexus of Sharon - Service Center

Sometimes mistakes are made during the servicing of a vehicle but what matters most is how the service department and dealership handles those mistakes. They could try to deny responsibility and make the vehicle but what matters most is how the service department and dealership handles those mistakes. They could try to deny responsibility and make the customer pay for the fix. Not this dealership. They assumed responsibility for the mistake made on my car and took care of all costs and fixes. To me that speaks volumes of the integrity of the dealership and service department. I will continue to have my vehicle service there as with the exception of this one issue the many years service have been excellent. More

Randy was great ! appointment time was prompt. He was friendly and professional, and the dealership itself is the best I've ever been to. appointment time was prompt. He was friendly and professional, and the dealership itself is the best I've ever been to. More

I love working with this dealership or else I would not drive from Georgetown, MA to Sharon. It worth the trip! drive from Georgetown, MA to Sharon. It worth the trip! More

Very reliable and courteous service. Wonderfull dealership who always make things right for their customers. Wonderfull dealership who always make things right for their customers. More

Excellent service! I have been very impressed by everyone at this Lexus dealership. Communications are clear, employees are polite & respectful, & the waiting area is I have been very impressed by everyone at this Lexus dealership. Communications are clear, employees are polite & respectful, & the waiting area is very accommodating. More

It is nice, clean and very friendly. The suggested work is well done and on time. Their representatives are very polite and helpful. The suggested work is well done and on time. Their representatives are very polite and helpful. More

Friendly and respectful, communicates well and proactively. Makes service appointments easy. That’s all I have to say proactively. Makes service appointments easy. That’s all I have to say More

The place is spacious and comfortable. But the service person I dealt with seemed a bit absent minded. Before leaving the dealership I pointed out the swuealing belt sound the car was ma But the service person I dealt with seemed a bit absent minded. Before leaving the dealership I pointed out the swuealing belt sound the car was making as to one of the reasons I had come in to the dealership. He brushed me off by saying it was in the car report of recommended service. Twice I called to follow up before writing this review to give him the benefit of the doubt but he never called. Very disappointed. More

I had emergency tire repair and was treated very well without an appointment. This is a lovely dealership. without an appointment. This is a lovely dealership. More

Had brought my vehicle in for service, met with Scott who was my advisor. Scott was very informative in providing me with the service that was needed for my car. He had followed up with me to see if the veh was my advisor. Scott was very informative in providing me with the service that was needed for my car. He had followed up with me to see if the vehicle was running well and to inform him if I had any problems or questions, I was happy with the service provided from Scott and his team. More