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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,678 Reviews

2,678 Reviews of Herb Chambers Lexus of Sharon - Service Center

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September 09, 2023

When I arrived I felt welcomed and the whole experience was pleasant, would go back. Service advisor was very helpful as well. More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know you felt welcomed and had a pleasant experience at Herb Chambers Lexus of Sharon. Our team is always here to help, so don't hesitate to come back if you need anything else!

September 09, 2023

I have been taking my vehicles to Herb Chambers lexus for many years. The technicians are very knowledgeable & always inform me of any repairs needed. They also assign an advisor to their customers. My advi More

by duck1195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Herb Chambers Lexus of Sharon responded

We're so glad to know you've had a positive experience with our team at Herb Chambers Lexus of Sharon over the years! It's great that Mark has been able to assist and provide consistent service. We appreciate your feedback, thank you for choosing us!

September 08, 2023

i was taken on time and people were very professional. I did ask for one thing that wasn't done and I have no idea why. More

by LindaWP10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I din't know her name
Sep 20, 2023 -

Herb Chambers Lexus of Sharon responded

Hi Linda - Thank you for the 5-star review. Please contact me to discuss what one thing was missing. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

September 08, 2023

Not happy with the communication from service person and got delayed to my work. I have told when I pulled in my car for service . I was promised that it will take up to 60 mins with our car wash and it g More

by Anandan Palani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Herb Chambers Lexus of Sharon responded

Hi Anandan - Sorry we weren’t able to meet the time we promised. It is certainly not our intention to waste your time. Thank you for your business. Sincerely, Johnny Dang - General Manager

September 08, 2023

Herb Chambers Lexus in Sharon is a classy dealership. The staff are friendly, personable and helpful. I also am glad to be able to get a loaner if I need to get somewhere but my car will take more than a More

by patti-m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Sep 10, 2023 -

Herb Chambers Lexus of Sharon responded

We're delighted to know you enjoyed your experience at Herb Chambers Lexus of Sharon, from our friendly staff to the comfort of our waiting area. We appreciate your kind words and look forward to serving you again in the future!

September 08, 2023

Un excelente servicio, siempre amables y le dan un buen servicio a un buen precio. More

by ebonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Matthews
Sep 11, 2023 -

Herb Chambers Lexus of Sharon responded

Nos alegra que haya disfrutado trabajando con nosotros! Esperamos verle nuevamente para brindarle otro servicio excelente en Herb Chambers Lexus of Sharon!

September 08, 2023

They were explaining everything and that was welcomed and rare. They also did wash the trunk of my car. More

by Luc Lovison Golob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Herb Chambers Lexus of Sharon responded

Luc, we're glad to know you appreciated the detailed explanations and extra care taken with your car at Herb Chambers Lexus of Sharon. Thanks for sharing your experience!

September 08, 2023

Each step From driving my car in to service area through to driving out Was professionally handled excellent service More

by PAULA COCCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Herb Chambers Lexus of Sharon responded

Paula, we're glad to know you had a smooth and professional experience at Herb Chambers Lexus of Sharon. We appreciate your feedback on our service department!

September 07, 2023

Accommodating yes yes yes yes yes yes yes yes yes no 15 words is stupid More

by jethrotull2k3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Callahan
Sep 08, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave Herb Chambers Lexus of Sharon your five stars! We're glad to hear you had a positive experience with our team!

September 07, 2023

Lexus of Sharon has never disappointed with their exceptional customer service. Ronni has been outstanding during all my visits! She makes sure that all maintenance needs are up to date and offers un More

by NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Herb Chambers Lexus of Sharon responded

We're so glad to know that you've consistently had exceptional experiences with us at Herb Chambers Lexus of Sharon. It's great to see Ronni has been able to assist in making your visits even better! We appreciate the recommendation and look forward to seeing you again soon for your next service visit.

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