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Herb Chambers MINI of Boston

Boston, MA

4.8
873 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 873 reviews

November 04, 2021

David is the type of salesman we all hope to encounter when buying a car, but it usually doesn't happen. His level of patience is without measure, and working with me can be trifling at times. Do yourself More

by anniexwang
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Herb Chambers MINI of Boston responded

We're happy to hear David could help make your car purchase so enjoyable, Annie! Thank you for leaving Herb Chambers MINI of Boston your five-star review!

November 03, 2021

Getting a "loaner" Mini to use while work on mine was being done was a useful, first-time, memorable experience! Thanks! More

by djfilimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Herb Chambers MINI of Boston responded

We're happy the Herb Chambers MINI of Boston team provided a five-star experience! Thank you for leaving your awesome review!

Nov 04, 2021 -

djfilimon responded

την ειρήνη και το καλό!

October 28, 2021

Excellent customer service, nicest people, and my car got a nice wash as well! Free lyft to work was also a nice touch More

by Elaineb227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name! He filled in for Joel!
Oct 29, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your review, Elaine! We loved hearing your positive feedback! See you next time!

October 15, 2021

Love Mini… but this experience left me frustrated. Asked for my inspection sticker to be done along with oil change. Mini had my car 24 hrs…. When I picked up and PAID $35 for inspection sticker and drove More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one who helped is listed
Oct 20, 2021 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share your honest feedback. As a loyal customer, we're sorry to hear about your recent situation. Please contact me at your earliest convenience so we can get this straightened out. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 04, 2021

It was a pleasure to buy a car with David. He made the whole process stress free. I felt that I can rely on him in all the details and that he is always on my side. More

by Mashaboycko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Herb Chambers MINI of Boston responded

We appreciate this wonderful feedback and can't wait to share it with David! Thanks for trusting Herb Chambers MINI of Boston with your business. We hope you enjoy your new vehicle and look forward to seeing you again in the future!

October 01, 2021

Great service on all minor repairs needed to my CPO MINI Countryman! The team here is fantastic! More

by Mariahecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein, Sarah Hunter
Oct 01, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your kind words! We hope to have you as a customer for life at Herb Chambers MINI of Boston!

September 20, 2021

Great staff, clean waiting room - excellent car care! Couldn’t ask for a better experience More

by Rose B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers MINI of Boston responded

We're so glad you enjoyed visiting Herb Chambers MINI of Boston, Rose! Thank you so much for your great five-star review!

September 16, 2021

Mark is a great guy and he spent time to help me out personally with my situation when he didn't have to. More

by L Wall
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers MINI of Boston responded

We're happy Mark helps you feel comfortable bringing your vehicle to Herb Chambers MINI of Boston! Thank you so much!

September 12, 2021

The staff is courteous and knowledgeable they work as a good team supportivev of each other It is easy and comfortable for patrons Thankyou It is our fourth More

by Joanne C Fellerman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Hesketh-Tutton, Sarah Hunter
Sep 13, 2021 -

Herb Chambers MINI of Boston responded

Thanks for trusting our team with your business, Joanne! We look forward to seeing you for your fifth visit!

September 04, 2021

They did an excellent job servicing my mini. However, the wait was a bit longer than I expected and longer than I was quoted. I had to go ask if my car was ready and it was. I wonder how long it was sitting More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Colon
Sep 07, 2021 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share this feedback. We apologize for the wait, as well as the lack of communication, and will be addressing these comments with our team so that we can work to do better next time. Take care and please don't hesitate to reach out if we can be of service again in the future!

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