Herb Chambers MINI of Boston

Excellent experience altogether David is exactly the opposite of the traditional image of the car salesman. He is attentive, listens well, and never makes you feel like you are bein David is exactly the opposite of the traditional image of the car salesman. He is attentive, listens well, and never makes you feel like you are being pressured into buying a car. Instead, he provides advice and balanced information, lets you arrive at your decision by yourself, and then makes sure that you have a positive experience until you drive away - and beyond. He is one of those rare people in the business who will admit when he doesn't have an answer, looks for it and follows through. He makes it personal and low stress. I highly recommend working with David. More

Always the best. I have leased several cars ( all mini's over the years and every time the sales and the service experience was the best. Thank you for always taking I have leased several cars ( all mini's over the years and every time the sales and the service experience was the best. Thank you for always taking care of me. Marion More

Fantastic experience! This is the second car I have leased through David and my experience was fantastic. Found me exactly what I wanted and made it easy. This is the second car I have leased through David and my experience was fantastic. Found me exactly what I wanted and made it easy. More

Very easy, no pressure David was very attentive and helpful when I went in to buy my Mini. He answered all of my questions off hand and seemed to care about the quality of m David was very attentive and helpful when I went in to buy my Mini. He answered all of my questions off hand and seemed to care about the quality of my time at the dealership. Herb Chambers overall did keep me waiting for long stretches of time with little to no updates on when I would be seen. More

A no pressure atmosphere I found the a car online and went to see it wasn't what i thought i might be but "Dave" was patient with me showed me a bunch of.cars with different o I found the a car online and went to see it wasn't what i thought i might be but "Dave" was patient with me showed me a bunch of.cars with different options and finally found the one i ultimately ended up purchasing More

Great experience leasing my new Clubman! David was knowledgable and very responsive. He patiently provided all of the information I requested and was not overly aggressive, giving me the time David was knowledgable and very responsive. He patiently provided all of the information I requested and was not overly aggressive, giving me the time to make a decision without pressure. I would definitely recommend David if you are thinking about a Mini! More

Excellent, helpful service David was a pleasure to work with— low key, patient, kind and attentive. Answered all our questions thoroughly, and continued to be courteous and hel David was a pleasure to work with— low key, patient, kind and attentive. Answered all our questions thoroughly, and continued to be courteous and helpful when we phoned with some questions. More

Excellent Experience David was very helpful and easy to work with throughout the process of buying a new car. It can be a stressful process but he worked through dealing w David was very helpful and easy to work with throughout the process of buying a new car. It can be a stressful process but he worked through dealing with the insurance company and helping get the car registered so that I could get my new mini as soon as possible. Definitely recommend. More

Service so helpful - willing to cross state lines! We were in the market for a new Mini Countryman lease as we were looking to upgrade to an ALL4 before the winter, but we still had eight months left o We were in the market for a new Mini Countryman lease as we were looking to upgrade to an ALL4 before the winter, but we still had eight months left on our current lease. We are based in NYC and had little luck with the closer dealerships in terms of them willing to let us finish our lease early, even though it meant we'd sign a new lease for a more expensive car. On a trip to Boston, I stopped by the Herb Chambers Mini and met Brian Epstein to see if the dealership would be willing to help us. Needless to say, Brian was fantastic. With the lease of a car being a major financial commitment, I know I ask a lot of questions (truly, a lot). Brian was incredibly responsive. I know I was not his only customer over the few days of back and forth during our decision-making process, but he treated me as if I were. Ultimately, through his work with his dealership, he was able to get us an appropriate set of terms to finish our old lease and start a new one. He was incredibly thorough when talking through the options with me; likewise, there was never a feeling of pressure on his/Mini's part when discussing the lease, which I appreciate. My one concern was the amount of time it took to process the lease through the financial services department. It was New Years Eve, which is one of a dealership's busiest days, so I understand the delay. In the future, I would hope for additional staffing on that day given how busy it was, but I also understand why that is not an easy day to have more people working. As strange as it might sound, I'd be willing to return to Herb Chambers Mini of Boston for our next lease even though we continue to live in New York, particularly if Brian continues to be our Motoring Advisor. More

Immediately corrected a challenging situation!it We have used Herb Chambers to purchase our cars for the last 3o years, and have never needed emergency service, until yesterday. We got a blowout in We have used Herb Chambers to purchase our cars for the last 3o years, and have never needed emergency service, until yesterday. We got a blowout in our mini, needed a new tire, and we were flying out to a family funeral the next day. Called Melissa Steffi, general manager of Herb Chambers Mini of Boston. She immediately sent a driver to pick up our car. The tire was replaced within a day, and the dealership returned the car to our building and put it in our parking space. Herb Chambers Mini team, led by Melissa, is amazing. We will always buy our cars from his dealerships. More