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Herb Chambers MINI of Boston

Boston, MA

4.8
876 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 876 reviews

June 01, 2018

David was very helpful; straightforward and knowledgeable. We weren't sure what we were looking for when we first came in. David helped us narrow our choices and found the cars we wanted to test drive. He th More

by ItsmeCat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Just the nicest people I found myself in an emergency car buying situation. My old car died and I needed a new car right away. Brian made the experience totally fun. He's More

by penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epstein
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Always great to hear that our team is doing a great job assisting our customers. Glad you had a great experience with us! Best, Melissa Steffy, General Manager.

May 31, 2018

David was GREAT! David was very patient and helpful in finding the right car for us. We had shopped at two other competitors and David made every effort to find the b More

by HappyMiniMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Glad you had a positive experience with us and enjoyed working with David and Moustafa. They are great members of our team, always looking to provide our customers with excellent customer service. Best, Melissa Steffy, General Manager.

May 31, 2018

Brian is the BEST! Brian Epstein has been instrumental in facilitating any need or question I have. He is articulate and informative in all aspects of the car purchasing More

by jrbaker3365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epstein
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Happy to know that Brian has provided you with great customer service! He will be happy to read this! Best, Melissa Steffy, General Manager.

May 31, 2018

New 335XI good miles good deal I had a great experience with Brian as my car salesman. He helped me to locate the best car i could of found in a very short period of time. Great mil More

by Jep678
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epstein, Moustafa Hamouda
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Glad you enjoyed working with Brain and are very happy with your car! Best, Melissa Steffy, General Manager.

May 29, 2018

Straightforward and Simple David was very helpful. I had a few key features I wanted in a car, and after that I was unsure. David was very informative, telling me about all my o More

by Krosenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Happy to know that David provided you with great customer service and helped you find a car perfect for you! Happy miles! Best, Melissa Steffy, General Manager.

May 29, 2018

My second MINI Cooper purchase at Herb Chambers I purchased my first MINI in February 2003 - its debut year in the USA. Over the years Mark Ravin has been very attentive and knowledgeable when it c More

by stinacook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein
Jun 01, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your feedback! Happy to know that you had great experiences with both Mark and Brian- they appreciate your recommendation. Best, Melissa Steffy, General Manager.

May 28, 2018

A Mini pleasure! This is my first Mini and David helped me answer all my questions and helped me take a couple test drives. David was/is soooo nice, low key with no p More

by Shanman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Herb Chambers MINI of Boston responded

Glad you had such a great experience with David and Liz, and our dealership! Happy to know that your car was delivered to you in great shape and that you are happy with your purchase. We wish you many happy miles! Best, Melissa Steffy, General Manager.

May 26, 2018

Bought a new Countryman Brian is the man. Will definitely be a client of his for the foreseeable future. Him and his team were very accommodating and welcoming. We love the c More

by hryanana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman who has the main office and helped us finalize our lease. , Brian Epstein
May 29, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review. Glad you enjoyed working with Brian and we hope to build a long lasting relationship with you! Enjoy many happy miles! Best, Melissa Steffy, General Manger.

May 26, 2018

I felt so taken care of- it was quick—easy with David! First of all this is my 4 Mini! No more need be said. However it’s the soup to nuts that I also buy my mini’s at Herb Chambers. David is the very b More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Ebeid also gets 5 stars!
May 29, 2018 -

Herb Chambers MINI of Boston responded

Thank you for your review! Glad we have been your dealership for four Minis! We always love to hear from returning customers who are happy with our services. Happy miles! Best, Melissa Steffy, General Manager.

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