Herb Chambers Toyota of Auburn

"Professional and Painless" On a whim I decided to pull into Herb Chambers in Auburn, Ma, I was about to go over my mileage and had reached out to the dealership that I bought my On a whim I decided to pull into Herb Chambers in Auburn, Ma, I was about to go over my mileage and had reached out to the dealership that I bought my vehicle from but I wasn't happy with there response. I had the pleasure of meeting and sitting with Timothy Dalton on that day. My experience was both "Professional and Painless!!" Tim explained everything to me, he didn't pressure me or rush my decision. He took the time to explain my new vehicle and answered my many questions. I am so grateful for his time and expertise, I knew immediately I was in good hands! Thank you so much Tim, I will be back in 3 years!! More

Greats service I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to know about my car!! Thank you Julio I will definitely be back to see you for my next vehicle!!! More

Marque is THE man Marque was EXCELLENT!!! He was so helpful and patient during a stressful time. I felt absolutely no pressure whatsoever and he worked with me to get Marque was EXCELLENT!!! He was so helpful and patient during a stressful time. I felt absolutely no pressure whatsoever and he worked with me to get me everything I wanted and needed. Herb Chambers gave me a great value on my trade-in and helped me select the perfect car for me and kept me BELOW my desired monthly payment. I can't thank Marque enough...I will absolutely go back to Marque when I need my next vehicle, but in the meantime, will recommend him to anyone who needs a car!!! Thank you SO much, Marque. This was my best car buying experience in my 20 years of purchasing cars. More

Completely satisfied with professionalism We received polite and professional consideration at all points in the entire process of buying our new car. We worked with Mateo Lako for the second We received polite and professional consideration at all points in the entire process of buying our new car. We worked with Mateo Lako for the second time and enjoyed his assistance. More

Tim Dalton is amazing!!! I was referred to Tim Dalton 6 years ago by my parents. Yesterday I left with my third lease. Tim has been the reason I continue to go back. He works I was referred to Tim Dalton 6 years ago by my parents. Yesterday I left with my third lease. Tim has been the reason I continue to go back. He works with me to get what I’m looking for within my budget. He knew I was looking to upgrade from a Corolla to a Rav 4 and contacted me when the best deal was happening. This is why my entire family has continued to buy or lease from Tim. More

Excellent Experience I consider myself a family member of Herb Chambers Toyota in Auburn. I leased my last 3 cars there and now I have my first Rav4. My experiences there I consider myself a family member of Herb Chambers Toyota in Auburn. I leased my last 3 cars there and now I have my first Rav4. My experiences there have always been number 1. Everyone is always so helpful, and very friendly. My sales person this time was Jimmy Eldean. He was very Friendly and couldn't do enough to make sure I was happy. I want to make sure he gets recognition of the time and effort he gave me to make sure I got the car I wanted, and knew how every feature of the car worked. I will certainly refer him to friends and family who are looking for a new car and I want to thank him for the GREAT experience I had. Sincerely, Terri Joubert More

We had a great experience buying an Avalon from them! I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered me a competitive price and showed respect for my time through the complete transaction. I first dealt with Daniel Bortolussi on the phone and he made sure that everything he discussed with me on the phone was communicated to his team. When I visited the dealership in-person later Mr. Bortolussi met us and then had Anotny Moreta, Shawn Merrick, and his team helped us complete the rest of the transaction. They got us the trim and color combination at the price we had discussed on the phone, and made the transaction smooth. Overall, we had a great experience buying a car from them! Thank you, Mr. Bortolussi, Anotny, and Shawn! More

Couldn't Be Happier! I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued. After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone! I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED! More

Execelllent customer service I would recommend Chan Nguyen for vehicle service. He ensures your car is inspected thoroughly and quickly. He is very courteous and a hard worker. I would recommend Chan Nguyen for vehicle service. He ensures your car is inspected thoroughly and quickly. He is very courteous and a hard worker. More

Cold day warm experience Clifford worked his butt off clearing ice off the trucks so I could test drive. He was very willing to do whatever was necessary to dig them out for m Clifford worked his butt off clearing ice off the trucks so I could test drive. He was very willing to do whatever was necessary to dig them out for me to test drive. Dhimitri was very pleasant and a pleasure to deal with. He was spread very thin that day because of how busy they were but he was always there when needed. Hats off to all your employees having to deal with the cold that day(12/29) , the icy conditions and the construction issues. Everyone had a smile and a willingness to make you comfortable. More