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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,149 Reviews

1,149 Reviews of Herb Chambers Toyota of Auburn - Service Center

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October 29, 2021

There are issues concerning wait times while having scheduled maintenance done. I was hoping to get a resolve with concerns I was experiencing with my vehicle. Perhaps if I were able to speak with the More

by Murray0707
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for bringing this to my attention. We strive to provide the best service to our customers, and it sounds like there's some room for improvement. Please reach out at your earliest convenience. Thanks, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

October 28, 2021

The staff is friendly and knowledgeable. Alyssa and Martin are excellent to do business with. The dealership is clean and comfortable. Always been satisfied with the service. Any problems if any are ad More

by Nibroc1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Nibroc1122 responded

One thing you could improve is your phone greeting. Blue tooth hands free ? Greeting should say " press 1 or SAY 1 for sales / press 2 or SAY 2 for service " Etc. Minor complaint,would'nt you say?

Oct 29, 2021 -

Herb Chambers Toyota of Auburn responded

We are so proud to hear that Alyssa and Martin could ensure that your time at Herb Chambers Toyota of Auburn was awesome!

October 22, 2021

The vest,I bought 4 new cars in the last 15 years.thank you for you service. More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers Toyota of Auburn responded

We're so grateful to have your loyalty, Mario! Thank you for having confidence in the Herb Chambers Toyota of Auburn team!

October 22, 2021

Great sales and excellent service with my 2020 Tacoma. Routine service today was quick, barely had time to finish the coffee provided. More

by Dp2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers Toyota of Auburn responded

We're so happy you enjoyed the process of buying and servicing your 2020 Tacoma! We're grateful to have your loyalty and look forward to seeing you again at your next service appointment! - Herb Chambers Toyota of Auburn

October 21, 2021

The service is helpful. The waiting time not long.I’m in The service is helpful. The waiting time not long. I’m in and out an hour herb chamber is a good dealer and service I will recommend to everyone, More

by Khamb1958@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the awesome review! We appreciate you recommending the Herb Chambers Toyota of Auburn team to others and look forward to your next visit with us!

October 21, 2021

I will recommend to anyone that herb chamber dealer is best service. I bought many cars from herb chamber, More

by Khamb1958@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos
Oct 22, 2021 -

Herb Chambers Toyota of Auburn responded

Wow, thank you so much for the kind words and recommendation! We're truly grateful to have you as a Herb Chambers Toyota of Auburn customer and look forward to your next visit!

October 20, 2021

Convenient scheduling of service appointments and timely completion. Sales team is also excellent I highly recommend Kennedy. More

by SYACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your kind feedback! Kennedy and our team appreciate your confidence during your recent visit. -Herb Chambers Toyota of Auburn

October 16, 2021

They are awesome they served me to my satisfaction I love them greatly . They are helpful to the customers and the environment looks great More

by dyahbajune14@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parzych
Oct 18, 2021 -

Herb Chambers Toyota of Auburn responded

We're glad to hear we've given you a five-star experience! Thanks for being a Herb Chambers Toyota of Auburn customer!

October 15, 2021

This is the best Dealership to take your vehicle to . They are very friendly an treat their customers very well More

by beverlyacomptois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine
Oct 18, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad our team made this a five-star experience! Thank you, Beverly! - Herb Chambers Toyota of Auburn

October 15, 2021

Courteous and very efficient. We were helped as soon as we entered and he was very helpful. Set up other appts for my truck and made it easy. Hope we have the chance to have his expertise again. He also he More

by Patrick#1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Herb Chambers Toyota of Auburn responded

We're happy to hear the Herb Chambers Toyota of Auburn team provided such excellent care to you, Patrick! Thank you for being a customer!

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