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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,149 Reviews

1,149 Reviews of Herb Chambers Toyota of Auburn - Service Center

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September 09, 2021

Great atmosphere. Very clean and up to date dealership. Staff are very polite and informative. Service was quick . Overall I was extremely satisfied with visit. More

by waltquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Toyota of Auburn responded

We love hearing from our happy customers! Your kind words made our day! See you next time at Herb Chambers Toyota of Auburn 😀

September 08, 2021

Had a pleasant reception, the car went into service on time and the multi point check and tire rotation apparently went great. Very happy with the service. More

by dcad1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad we could help you take care of these maintenance items for your vehicle! Thank you for coming to Herb Chambers Toyota of Auburn!

September 01, 2021

James in service department excellent job very attentive and detailed. Easy in and out with no surprises highly recommend You ask for James when you arrive More

by Roons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad James took such great care of you! Thanks for giving the Herb Chambers Toyota of Auburn team your five-star recommendation! We'll see you at your next appointment!

September 01, 2021

First time at dealer. My experience with Brian was very positive. He was professional, curtious, very knowledgeable. Had my car at 3 Toyota deaders with this one far and away the best. More

by pfioretti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're happy to hear Brian and the Herb Chambers Toyota of Auburn team helped take great care of your vehicle! We look forward to serving you again! Thank you!

August 31, 2021

Very friendly professional and very fast service clean waiting area and bathroom also had coffee and waters available enough seating to be socially distanced as well More

by remillard30
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and hope to see you again next time!

August 30, 2021

Dat was so patient with a historical me. This car is only three years old and I wasn’t expecting issues with it . He was very helpful More

by Jean.Kilmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review, Jean! We appreciate your feedback and hope we can be of service to you again in the future! - The Herb Chambers Toyota of Auburn Team

August 30, 2021

The service technician was rude and didn’t even tell me his name. Didn’t tell me what he was going to do to my vehicle. When he gave me my keys still didn’t tell me what he did to my vehicle and didn’t giv More

by DebbieJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee did not tell me his name
Sep 16, 2021 -

Herb Chambers Toyota of Auburn responded

Debbie, We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

August 22, 2021

Fast and easy. Very polite and glad they used the masks. Very safe More

by hydro1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Eldean
Aug 23, 2021 -

Herb Chambers Toyota of Auburn responded

It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers Toyota of Auburn

August 16, 2021

Always a pleasant experience. Alyssa is very accommodating and very pleasant and nice. Very efficient More

by Marilyn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Toyota of Auburn responded

Hi Marilyn, thank you for visiting Alyssa at Herb Chambers Toyota of Auburn! See you on your next visit!

August 14, 2021

Great and fast in schedule and service.Clean and Great and fast in schedule and service. Clean and welcoming reception and waiting room . My overall experience was perfect More

by oumlamine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear this! Thank you for visiting us here at Herb Chambers Toyota of Auburn and please don't hesitate to reach out if we can be of service to you again in the future!

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