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Herb Chambers Toyota of Boston
Boston, MA
1,023 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,023 reviews
February 21, 2019
Extremely disappointing Absolutely bare minimum inspection requirements for used vehicles. Whether they're falling apart or not. Cowboy maintenance, super-inflated price tags Absolutely bare minimum inspection requirements for used vehicles. Whether they're falling apart or not. Cowboy maintenance, super-inflated price tags, only after commission. I quote; Clyde: "The engine light is not on so it's good" Another associate: "Are you looking at the chastity?" That was not a typo. The younger gentleman knew nothing of vehicles. More
by No
Employees Worked With
Clyde Chornovas
Helpful February 20, 2019
Best sales person I’ve ever met! I met Carlos at the dealer and he did a fantastic job. He was knowledgeable about the Toyota 86 trims and answered all questions I had in my mind. I d I met Carlos at the dealer and he did a fantastic job. He was knowledgeable about the Toyota 86 trims and answered all questions I had in my mind. I drive both of the 86 trims they had at the dealer and was very satisfied before during and after the test drive. I appreciate the customer service and many thanks to Carlos. More
by Dercument
Employees Worked With
February 19, 2019
Amazing Howie and his team make it very easy to renew a lease. Great experience, would not go anywhere else. Thank you everyone at Toyota of Boston Howie and his team make it very easy to renew a lease. Great experience, would not go anywhere else. Thank you everyone at Toyota of Boston More
by Cherdepa
February 17, 2019
Disrespectful!!! My son and I were inquiring about a used vehicle. After checking out the vehicle, our conversation stated with me asking Mr. Chornovas, (Pre-Owned Man My son and I were inquiring about a used vehicle. After checking out the vehicle, our conversation stated with me asking Mr. Chornovas, (Pre-Owned Manager) why the maintenance department decided to keep electrical tape on a hose, which was in plain view, instead of changing it out. He stated, “We only do the bare minimum on used vehicles so they will pass emissions. We pass them as long as the check engine light is not on.” He then became extremely disrespectfully as he continued to interrupt me several times. I attempted to explain to him that, as a police officer following my retirement from the military, I understand the concept of Mass laws as it pertains to emission. He said, “So what, my brother-in-law is a police officer.” I then tried to explain that I am currently a Quality Assurance Evaluator working for the Air Force and how I would have failed his practice of just doing the “bare minimum”. He immediately asked me, “What does you being an insurance adjuster have to do anything?” It was clear that hadn’t been listening to a word I had been saying. He continued to interrupt me and became extremely agitated as his body language appearing more threatening as the conversation went on. He spontaneously made a statement about someone in Oklahoma wanting to buy the vehicle and told us that he didn’t need us. He went on to say that he would send it auction if no one bought it for the amount he was asking for and asked us to leave. I asked the Sales and Leasing Consultant who showed us the vehicle if we could speak with Mr. Chornovas’ manager. He told us that his manager won’t do anything about Mr. Chornovas’ behavior. He continued by saying that many people have complained about Mr. Chornova in the past. My son and I are both retired disabled military veterans. We didn’t appreciate him attempting to intimidate us and treating us like children. There is absolutely no reason for Herb Chambers Toyota of Boston to keep this pompous bully employed. I am absolutely sure he loses them business. More
by USN
Employees Worked With
Clyde Chornovas
February 13, 2019
Maintenance of my car It's a pleasure to have my car being service in there, I would like to go back to buy a car next time and I would like to recommend my friends to buy It's a pleasure to have my car being service in there, I would like to go back to buy a car next time and I would like to recommend my friends to buy a car in there. More
by Maguy
February 12, 2019
Pleased with service Easy access to my work since it’s located on commonwealth ave , friendly driver to take me to work. Thank you! Also, sean made my experience very eas Easy access to my work since it’s located on commonwealth ave , friendly driver to take me to work. Thank you! Also, sean made my experience very easy. More
by Corolla
Employees Worked With
February 09, 2019
Fast and easy I walked in for service and it was fast and easy. Sean is so pleasant and was current of what I needed on my car. I appreciate that. I walked in for service and it was fast and easy. Sean is so pleasant and was current of what I needed on my car. I appreciate that. More
by Cathy1965
Employees Worked With
February 09, 2019
Steven went out of his way to make my experience satisfying. Steven went out of his way to make my experience of traveling to Herb Chambers Toyota a satisfying experience not only for me but for my wallet. Steven went out of his way to make my experience of traveling to Herb Chambers Toyota a satisfying experience not only for me but for my wallet. More
by Imthebest
Employees Worked With
February 02, 2019
Steven Shlosman Steven was a great combination of professional and personable. It is a pain to have to deal with a recall, but with a delicious place for breakfast n Steven was a great combination of professional and personable. It is a pain to have to deal with a recall, but with a delicious place for breakfast nearby and Steven organizing the work, it was actually an enjoyable couple of hours! Thanks, Steven. More
by marc
Employees Worked With
January 30, 2019
In town convenience with great service While the facility is at full stretch with its upstairs service dept., the staff do a great job ! Convenient location with public transport if needed While the facility is at full stretch with its upstairs service dept., the staff do a great job ! Convenient location with public transport if needed and drinks / snacks / wifi More
by Mark Boston
Employees Worked With
