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Herb Easley Motors Inc.
Wichita Falls, TX
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 662 reviews
June 25, 2018
Oil change tires rotated and inspection Thanks for letting me know that i had a free oil change remaining and that the insp was free cause i bought the vehicle there at HerbEasley. Saved me Thanks for letting me know that i had a free oil change remaining and that the insp was free cause i bought the vehicle there at HerbEasley. Saved me alot of money. But please be sure the mechanic wipes the steering wheel and uses protective cover on the seat during maintenance. I dont remember the names but everyone i encountered was friendly and happy to be of service to my needs on that early morning visit. The maintenance was completed fast too! Thank you. I'll be back for more! More
by marybarnard59
Verified CustomerEmployees Worked With
Mike Fairchild
Helpful June 25, 2018
Service center Christie met me when I drove in. She was politely, answered questions, and was responsive to concerns. She made sure all foncerns addressed. Thanks C Christie met me when I drove in. She was politely, answered questions, and was responsive to concerns. She made sure all foncerns addressed. Thanks Christie More
by AMORING
Employees Worked With
Flynn Terry, Harvey Ysasaga, Charles Bowden, Chris Villalobos, James Ponce
June 25, 2018
Excellence Most professional thorough and friendly dealership in the United States. Always helpful and accommodating. I have done business there for years and w Most professional thorough and friendly dealership in the United States. Always helpful and accommodating. I have done business there for years and will continue to do so. Service and sales second to none More
by JAY56
Employees Worked With
Brad Lawson and Toni in service
June 25, 2018
Oil change Good experience this trip great service and friendliness by my salesman Flynn Terry as always.I would always recommend him to anyone looking for a gre Good experience this trip great service and friendliness by my salesman Flynn Terry as always.I would always recommend him to anyone looking for a great salesman More
by KCK
Employees Worked With
Flynn Terry
June 25, 2018
Oil Change Most professional dealership I have ever dealt with, Always friendly, courteous and willing to assist with anything I need. Explain everything they ha Most professional dealership I have ever dealt with, Always friendly, courteous and willing to assist with anything I need. Explain everything they have done very thoroughly, More
by jo.ru.mahon
Employees Worked With
Brad Lawson, Jerry Yaggi, Flynn Terry, Cory Spencer, Harvey Ysasaga
June 25, 2018
Excellent Service Rashad Green was friendly and knowledgeable. He went above and beyond expectations. I highly recommend to make this your first / last stop in car shop Rashad Green was friendly and knowledgeable. He went above and beyond expectations. I highly recommend to make this your first / last stop in car shopping. More
by amma1
Employees Worked With
Harvey Ysasaga, Rashad Green
June 25, 2018
Great service I’m a first time buyer and I had a great experience with Herb Easly dealership. Took great care and fast results on a sweet car thank you much! I’m a first time buyer and I had a great experience with Herb Easly dealership. Took great care and fast results on a sweet car thank you much! More
by Wyatt
Employees Worked With
Harvey Ysasaga, Rashad Green, Daniel Mrugalski
June 25, 2018
Perseverance triumphs! What seemed a small thing in the beginning (check engine light alternating with hybrid light) turned into a rather long process. I think it was 4 tim What seemed a small thing in the beginning (check engine light alternating with hybrid light) turned into a rather long process. I think it was 4 times total that my 2014 Jetta Hybrid was in the shop. And through it all, Lupe was WONDERFUL! She was always kind and friendly, provided me with a loaner car when it was more than one day, and was good at explaining enough to me that I felt like I knew what was going on. It did all make sense to me. I also want to say a word about the drive manager, Addison (hope I got his name right). When I accidentally put my car into "accessory mode" (a thing I had never heard about), he was calm and kind and was generous in letting me apologize when it turned out to be a simple fix! More
by DFCOPPAGE
Employees Worked With
Lupe, Addison
June 25, 2018
Customer Service is low on the totem pole I purchased my car from this dealership and in the past have had better customer service. A fee erks prior to this visit I was in and was assisted by I purchased my car from this dealership and in the past have had better customer service. A fee erks prior to this visit I was in and was assisted by Christy and had an amazing experience. She called updates followed they and kept her word and went above and beyond to assist me. If asked to have my yearly inspection done and did not realize it had not been performed until gong to register my car. How embarrassing. Since Pat is who asists me I called to ask what the over site was. He was not available. I left a message (we won't tell about the unprofessional individual answering the phones) 4 hours later after I hadn't heard from Pat I called back and was told by the same individual he was now at lunch and left yet another message. Needless to say my call was never returned. I ended up taking my car on the next morning where I was reassisted by Christy. I explained my situation told her about the calls and she ernr into stealth mode to get Mr taken care of. She was very apologetic for her co workers behavior. Herb Easley already has a bad name in Wichita Falls for the customer service and mechanical team. I will only deal with Christy when I go back. She truly knows how to make a customer feel valued. To th rest of the team all I can say is shame on you and that they should take a page from Christy's lesson book. More
by ChevyCruzin
Employees Worked With
Pat in the auto shop
June 25, 2018
My experience was a delight and i would return BUT My wife walked out with the vehicle of her choosing for a great price. My only complaint is that we were promised that her credit would only be ran ON My wife walked out with the vehicle of her choosing for a great price. My only complaint is that we were promised that her credit would only be ran ONCE Zane it was ran 3 times. This was not a blanket or blast credit run. Each was individual. They also forgot to take her down payment and called us a week later to collect this. More
by anjannetenarvaez
Employees Worked With
Jason Jinks, Tyke Charity, James Ponce
