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Herb Gordon Subaru
Silver Spring, MD
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,640 reviews
August 19, 2020
Harry Price provided excellent service during my visit today. I needed to go to work after my service was completed and he got me out on time! today. I needed to go to work after my service was completed and he got me out on time! More
by Hatchbacks rock
Employees Worked With
Harry Price
August 18, 2020
This has got to be the best dealership ever. I have had three years of exceptional service since I bought my car here. The scheduled maintenance service has been exceptional. This morning, the Service Ad three years of exceptional service since I bought my car here. The scheduled maintenance service has been exceptional. This morning, the Service Advisor Michael Goodman was incredibly helpful to get my car serviced efficiently quickly and the technician Manuel Martinez was equally helpful and accommodating. They have all been knowledgeable, courteous and very pleasant to deal with. More
by BD Mitchell
Employees Worked With
August 18, 2020
Rodney and Claudia were great help! They were very patient and understanding. They also were very attentive to all of the customers. Great service I recommend this dealership! patient and understanding. They also were very attentive to all of the customers. Great service I recommend this dealership! More
by DJ
August 17, 2020
Junior was my technician. He did an excellent job. He was courteous and very professional. He went over everything Overall, I would give Junior 5 stars. courteous and very professional. He went over everything Overall, I would give Junior 5 stars. More
by andrews
Employees Worked With
Junior Mohepath
August 15, 2020
Always appreciate the prompt and honest service I get here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. More
by KB
Employees Worked With
August 15, 2020
Rob Jackson and the entire Herb Gordon service team was fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfe fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfectly! We are grateful for their thoroughness and helpfulness. We highly recommend this Subaru dealer and their outstanding service team. Thank you. More
by LP20904
August 15, 2020
I had a totally positive experience from checking in to finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I wa finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I was having with my door lock PLUS explaining many features that the dealership I bought the car from didn’t show me. It’s going to be so awesome to be able to unlock my door with no problems in the future! More
by sueheidel
Employees Worked With
August 15, 2020
Rob was great helping me get my Subaru tuned up this morning for an airbag recall. Knowledgeable, friendly and efficient! Would definitely come back again! morning for an airbag recall. Knowledgeable, friendly and efficient! Would definitely come back again! More
by John P
Employees Worked With
Robert Jackson
August 15, 2020
The dealership’s agent provided me comprehensive concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and looking brand new. I was particularly concerned about CDC and MD compliant service delivery in the era of Covid-19 but found the dealership delivering a comprehensive and responsible Covid-19 protocol. While everyone wore a mask, both employees and customers, they all passed within 4 feet of the outside chairs provided for customers choosing to wait outside. A moveable bank style traffic control barrier is needed to prevent indirect contact within 6 feet recommended by CDC. More
by Doris Hughes-Moore
Employees Worked With
Robert Jackson
August 14, 2020
The service was great. The dealership made it very convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me with all service discounts. More
by dan.snowberger
Employees Worked With
