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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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February 15, 2024

I’ve used the Herb Gordon Subaru Service Department for the past 15 years. Vitaliy is the best service advisor in the business and has been keeping my Subarus on the road with honest and knowledgeable expe More

by cgingerich11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

February 15, 2024

Professional work with great customer service, which we have experienced in both the sales and service departments. More

by jchristopher.daniel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
Feb 17, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2024

Luis provided above and beyond service and advice. He took the extra time to walk me through all the requested services, was attentive, checked on me multiple times to give me updates during my time a More

by alessandra.s.bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Feb 16, 2024 -

Herb Gordon Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 10, 2024

Rodney Rogers truly exemplifies the meaning of providing great customer service. Always post and willing to help. More

by Olympic Ping Ponger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Our team is available should you require any extra help.

February 07, 2024

I always receive great personalized service from Vitaliy Khlebnikov! He also provide excellent feedback on questions -going above and beyond with each visit. His attention to detail and service is greatly More

by james.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Herb Gordon Subaru responded

Hi James, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2024

Herb Gordon Subaru service dept is just the best service dept I have ever used. Vitaly takes great care of his customers with honesty and thoroughness while explaining everything. He is always so accommod More

by bjschap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2024

My advisor was very professional. Told me only, what was needed for me to get back onto the road. More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Feb 09, 2024 -

Herb Gordon Subaru responded

Hi Mac, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2024

Service team is extremely helpful! I’ve had a great experience purchasing and servicing a car here More

by L.leigh.acton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2024

Trusted, professional, and super considerate of timing! I won’t go anywhere else. Best service More

by amayhew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2024

Today experience was great considering i didn’t have a appointments. I had my oil change in hour the staff was amazing More

by milesheinz1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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