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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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May 01, 2023

Vitaliy took great care on my last visit for a nail in my tire, he went above and beyond to make my experience and wait pleasant. More

by Morning66🌻
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

Can not say enough good things about the service at Herb Gordon and the service advising team. They really take the time to explain what's going on with your vehicle and are willing to work with you on prio More

by jt247n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

April 21, 2023

It's efficient, and all the staff are friendly and helpful. I am very happy with their work. More

by juliedu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2023

Michael is a great help, I like your style and his communication skills The cashiers need a little more customer service training. They should be the nicest people in the facility. More

by Omaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 17, 2023

Vitaliy is the best service advisor I have ever worked with. Prompt, couteous and loaded with integraty More

by Abg1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2023

I always get appointment when I need it. I like the friendly customer service that Vitaliy always offers! More

by cohintavelarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2023

Excellent service. Prompt, comprehensive, and friendly. They always take the time to make you feel appreciated as a customer. More

by brendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi Brendan, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2023

Have been going to Vitaly for a while with service and other car infotainment updates for a couple years now. He is easy to work with and will communicate with you clearly. If the problem is outside his s More

by Lahari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Herb Gordon Subaru responded

Hi Lahari, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2023

Fast, honest and excellent service. Friendly staff. Easy to find location. Clean enjoyable waiting area. More

by CBlair
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

March 13, 2023

Excellent service department, free car wash with any service, easy to set up appointments, great waiting lounge More

by BOBKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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