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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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January 25, 2023

Great service. Right in time. Every time, I have a loaner which makes the life easier. More

by venkatsimhadri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Herb Gordon Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 20, 2023

Staff is always efficient and able to assist with any car problems large or small. More

by AR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Jan 23, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2023

I always get top notch service from Herb Gordon, and especially from Michael Goodman who handles the service for my Subaru. I always know that whatever the problem is, he will get it fixed, asap! He’s t More

by artworld8b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Jan 23, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

Awesome and fast service. Came in for oil change and was in and out. Great team that does amazing job. Thank you. You all rock. More

by Wrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitaliy Khlebnikov
Jan 21, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2023

I always get great service from Herb Gordon Subaru, and Vitaly always takes care of me! We have been coming here for years and I’ll never take my Subaru anywhere else More

by katieshannon715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 12, 2023

The advisor made sure an it specialist helped me with a info screen problem with pairing my cell phone. More

by Cohen.steveh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha an it specialist., Luis Prada
Jan 11, 2023 -

Cohen.steveh responded

The service dept was very efficient and helpful. Solved my concern and kept me informed of every step.

January 07, 2023

Scheduled oil change tire rotation, both handled efficiently and courteous Lu. Happy with Herb Gordon always. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 06, 2023

Great service ! !! Thanks to Mr Victor Reyes and staff at Herb Gordon for their great expertise and outstanding customer care More

by G Marino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Reyes
Jan 07, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 06, 2023

Great service overall, the service advisor kept me updated on progress and he was very courteous. More

by gypsiefever
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 03, 2023

Shout out and thanks to Herb Gordon's excellent staff- service advisor, Jerell Latham (excellent explanations and communication) and master mechanic Dominic for giving my 2010 Forester new life in 2022 wi More

by TColli0217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic my amazing mechanic -thanks! Loaner car staff /cashiers -friendly,professional
Jan 05, 2023 -

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

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