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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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April 11, 2021

Exceptional Service by Herb Gordon. The Service Advisors know Subaru cars and provide accurate advice on the maintenance. All questions are answered and the advice is designed to keep the Subaru in dependab More

by BachelderD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 09, 2021

I brought my car to the dealer for more complex issues and oversight even though the prices are higher than other services providers. The loaner car cut off numerous times. That was a dangerous situatio More

by Moneski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service tech was very competent. I would like to have him always service my vehicles., Claudia Herrera
Apr 19, 2021 -

Herb Gordon Subaru responded

Mr. Moneski Thank you for speaking with our Service Director, Greg Edwards. As discussed, for improved fuel economy, the Auto Stop Start feature was being activated when the vehicle was stopped at red lights, etc. Also, thank you for the nice words about our team when you spoke with Greg. If there is anything else that we can assist with, please feel free to contact Greg at gedwards@mileonne.com or 301-847-2231.

April 09, 2021

Excellent service, very profesional. Good discount, I Excellent service, very profesional. Good discount, I consider the waiting time to be adequate. Very organized, good communication. I would recommen More

by wenfigura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2021

Superb service. Listens to issues, sends reminders, service rep is knowledgeable and takes your concerns and questions and responds and takes care of them, timely work, work done correctly More

by Dpacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 07, 2021

I cannot say enough great things about the service department (especially Vitaliy). They consistently exceed my expectations. They have turned a very stressful situation into a wonderful experience. More

by Elb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2021

While visiting from NC my warning lights came on that I had no EyeSight/service engine. Found Herb Gordon searching on my phone and the service department was very accommodating and friendly, taking care More

by smbaxter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2021

Everything was fast and smooth thanks to Rodney! He never disappoints 10/10 service!!! Makes sure I’m in and out in a timely manner. More

by Jose G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi Jose, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 03, 2021

My appointment was honored right on time. Plus finished service sooner than expected. Very friendly service department. Great free coffee plus they kept me constantly informed. More

by Senior Starbucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Apr 04, 2021 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2021

Very good experience with 1 yr. maintenance. Service Advisor, Rob Jackson was friendly, helpful and very efficient. Work was done well and on time - just as predicted. More

by Rvd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Apr 02, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

March 31, 2021

I highly recommend Herb Gordon Subaru. They are friendly and always look out for my best interest. I will be buying from them again, no doubt! More

by ShilahMarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Herb Gordon Subaru responded

Hello Shilahmarks, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks for the recommendation, and have an amazing day!

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