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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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April 09, 2021

Excellent service, very profesional. Good discount, I Excellent service, very profesional. Good discount, I consider the waiting time to be adequate. Very organized, good communication. I would recommen More

by wenfigura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2021

Superb service. Listens to issues, sends reminders, service rep is knowledgeable and takes your concerns and questions and responds and takes care of them, timely work, work done correctly More

by Dpacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 07, 2021

I cannot say enough great things about the service department (especially Vitaliy). They consistently exceed my expectations. They have turned a very stressful situation into a wonderful experience. More

by Elb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2021

While visiting from NC my warning lights came on that I had no EyeSight/service engine. Found Herb Gordon searching on my phone and the service department was very accommodating and friendly, taking care More

by smbaxter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2021

Everything was fast and smooth thanks to Rodney! He never disappoints 10/10 service!!! Makes sure I’m in and out in a timely manner. More

by Jose G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Herb Gordon Subaru responded

Hi Jose, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 03, 2021

My appointment was honored right on time. Plus finished service sooner than expected. Very friendly service department. Great free coffee plus they kept me constantly informed. More

by Senior Starbucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Apr 04, 2021 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2021

Very good experience with 1 yr. maintenance. Service Advisor, Rob Jackson was friendly, helpful and very efficient. Work was done well and on time - just as predicted. More

by Rvd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Apr 02, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

March 31, 2021

I highly recommend Herb Gordon Subaru. They are friendly and always look out for my best interest. I will be buying from them again, no doubt! More

by ShilahMarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Herb Gordon Subaru responded

Hello Shilahmarks, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks for the recommendation, and have an amazing day!

March 29, 2021

I've never had any problems with maintenance and even when I opt to do some suggested maintenance myself (or have a family member do it) they never show frustration or pressure me to have the work done t More

by sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Gordon Subaru responded

Hello Sarah, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 29, 2021

I’ve always taken my 2014 forester back to the dealer for service. The only thing is that I find it to be a bit pricey. But the service is so good that I keep going back. These last few bills have been pr More

by Minjee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Mar 30, 2021 -

Herb Gordon Subaru responded

Hello Minjee, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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