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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,155 Reviews of Herb Gordon Subaru - Service Center
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September 03, 2020
Rodney provided my with this most incredible service. I will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called H will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called Herb Gordon on Rodney was able to quickly accommodate us. He understood we were in a rush and squeezed us in. We were greeted with dog biscuits from Sue, a dog water bowl, and he put us in a quiet room for a new baby. The service took less than an hour. And we felt safe and at home the entire time -and that was largely due to Rodney. This isn’t the closest Subaru dealership to my house, but I won’t forget the incredible service and experience at Herb Gordon and will be back! THANKS RODNEY AND SUE (for the doggy biscuits) More
by Kaye.lynchsparks
September 02, 2020
Vitaly, has always treated us with respect and carried out of our Subaru Forester maintenance on time. Thank you Vitaly. Michelle and O. Osher Benawitz out of our Subaru Forester maintenance on time. Thank you Vitaly. Michelle and O. Osher Benawitz More
by orlandoosher
Employees Worked With
August 25, 2020
Excellent and honest service! They inspected my car after I hit a pothole. Everything checked out ok, and I was on my way with a car wash and no charge. I hit a pothole. Everything checked out ok, and I was on my way with a car wash and no charge. More
by Ben
August 21, 2020
Service department is top notch. Very attentive, always explain repair options and go extra mile to keep you happy. Thank you for the excellent work and kudos to Vitaliy and his team to keep my third Subar explain repair options and go extra mile to keep you happy. Thank you for the excellent work and kudos to Vitaliy and his team to keep my third Subaru running! More
by Alex
Employees Worked With
August 19, 2020
Harry Price provided excellent service during my visit today. I needed to go to work after my service was completed and he got me out on time! today. I needed to go to work after my service was completed and he got me out on time! More
by Hatchbacks rock
Employees Worked With
Harry Price
August 18, 2020
This has got to be the best dealership ever. I have had three years of exceptional service since I bought my car here. The scheduled maintenance service has been exceptional. This morning, the Service Ad three years of exceptional service since I bought my car here. The scheduled maintenance service has been exceptional. This morning, the Service Advisor Michael Goodman was incredibly helpful to get my car serviced efficiently quickly and the technician Manuel Martinez was equally helpful and accommodating. They have all been knowledgeable, courteous and very pleasant to deal with. More
by BD Mitchell
Employees Worked With
August 18, 2020
Rodney and Claudia were great help! They were very patient and understanding. They also were very attentive to all of the customers. Great service I recommend this dealership! patient and understanding. They also were very attentive to all of the customers. Great service I recommend this dealership! More
by DJ
August 17, 2020
Junior was my technician. He did an excellent job. He was courteous and very professional. He went over everything Overall, I would give Junior 5 stars. courteous and very professional. He went over everything Overall, I would give Junior 5 stars. More
by andrews
Employees Worked With
Junior Mohepath
August 15, 2020
Rob was great helping me get my Subaru tuned up this morning for an airbag recall. Knowledgeable, friendly and efficient! Would definitely come back again! morning for an airbag recall. Knowledgeable, friendly and efficient! Would definitely come back again! More
by John P
Employees Worked With
Robert Jackson
August 15, 2020
The dealership’s agent provided me comprehensive concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and looking brand new. I was particularly concerned about CDC and MD compliant service delivery in the era of Covid-19 but found the dealership delivering a comprehensive and responsible Covid-19 protocol. While everyone wore a mask, both employees and customers, they all passed within 4 feet of the outside chairs provided for customers choosing to wait outside. A moveable bank style traffic control barrier is needed to prevent indirect contact within 6 feet recommended by CDC. More
by Doris Hughes-Moore
Employees Worked With
Robert Jackson
