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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,153 Reviews of Herb Gordon Subaru - Service Center
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July 20, 2020
We've purchased two cars from Herb Gordon Subaru and have been totally satisfied with sales and service. Special shout-out to service manager Michael Goodman for his competence, accommodation, and excellent been totally satisfied with sales and service. Special shout-out to service manager Michael Goodman for his competence, accommodation, and excellent customer skills - and cool sense of humor. More
by Crosstrekker
Employees Worked With
July 15, 2020
Excellent customer service! Mike Goodman gave Clear Excellent customer service! Mike Goodman gave clear explanation of problems and solutions. Greatly appeciated loaner car. Too bad location is so far f Excellent customer service! Mike Goodman gave clear explanation of problems and solutions. Greatly appeciated loaner car. Too bad location is so far from our home. More
by Subaru owner
Employees Worked With
July 15, 2020
Outstanding customer service Wonderful quality of Outstanding customer service Wonderful quality of work They are the best. They listen. They go above and beyond all the time. I won’t go anywher Outstanding customer service Wonderful quality of work They are the best. They listen. They go above and beyond all the time. I won’t go anywhere else More
by holliden57
Employees Worked With
Robert Jackson
July 13, 2020
Vitali always does an awesome job looking out for us. His focus is on doing the right thing for us his customers as if we family focus is on doing the right thing for us his customers as if we family More
by James.boratenski
July 10, 2020
Herb Gordon Subaru service is almost a.pleasant experience. Harry my service representative is very caring and seems to genuinely want only the best for you and your Subaru. experience. Harry my service representative is very caring and seems to genuinely want only the best for you and your Subaru. More
by mburdekin
Employees Worked With
Harry Price
July 09, 2020
Visit to Dealership My trip to the dealership was a pleasant one. Vitaliy Khlebnikov is a very professional, pleasant service advisor. I felt confident that the servic My trip to the dealership was a pleasant one. Vitaliy Khlebnikov is a very professional, pleasant service advisor. I felt confident that the service on my Subaru would be done well and in a timely manner. More
by pammymar55
Employees Worked With
July 03, 2020
What a guy! Kind and personable, Michael helped me with my first oil change in my new subaru. He doesnt want to take your money, Michael genuinely wanted to help me and my vehicle. Every other oil change p my first oil change in my new subaru. He doesnt want to take your money, Michael genuinely wanted to help me and my vehicle. Every other oil change place sees a young female and knows they can take all my money. Michael made me feel secure in the fact that he only wanted to help with what I needed. He was a ray of sun on my cloudy day. Made the hour drive to Silver Spring worth it. More
by missskylar95
Employees Worked With
June 30, 2020
Rodney Rogers is a STAR! I have shared his name with other friends so that they contact him personally for their next service appointment. DONE Tell Mr Goodman to wear his mask over his mouth and nos other friends so that they contact him personally for their next service appointment. DONE Tell Mr Goodman to wear his mask over his mouth and nose when in the service department. More
by susanmtroccolo
June 29, 2020
I recommend Claudia :) Claudia is an excellent service advisor at Herb Gordon and I highly recommend her. In all my experiences of getting service with Claudia, she has alwa Claudia is an excellent service advisor at Herb Gordon and I highly recommend her. In all my experiences of getting service with Claudia, she has always been informative, kind, and reliable. She has been especially accessible and easy to reach for all my car needs. She also always relayed the information to me in a professional manner that makes me feel valued as a customer and as a driver. I can rely on her on knowing my car now and keeping it updated with all maintenance needs. She has also been straightforward with me on what issues are more pressing than others, so I have confidence in her as my service advisor and I plan on continuing to see her for any and all service needs. Thank you so much, Claudia! More
by eagarcia
Employees Worked With
Claudia Herrera
June 26, 2020
This dealership takes care of its customers. Had help from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will return to this dealership again and recommend it for service needs. I was promptly greeted when I arrived by a prepared service team. All associates wore masks and followed guidelines. They explained the “new normal” procedures and were very courteous. More
by AC
