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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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February 29, 2020

Even when I showed up a day early for my appointment, Mike very kindly fit me in. He also had good, honest recommendations for me. Very personable. More

by Karen P
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2020 -

Herb Gordon Subaru responded

Karen, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

February 28, 2020

So quick and easy to work with! I always trust and feel great about working with Claudia in service. Always recommend to fellow Subaru drivers! More

by emily Hough
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Mar 01, 2020 -

Herb Gordon Subaru responded

Esarecky, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

February 25, 2020

I have bought three cars from this dealership, and will almost certainly buy my fourth from them as well. Buying a car from Herb Gordon is painless. The service department is first rate. Everyone I have me More

by lvanarsdall
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Thompson
Feb 28, 2020 -

Herb Gordon Subaru responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2020

Awesome! Organized, quick, easy, relaxed, on time and positive! Got a free car wash and check fluids and tire pressure with the recall. Great experience. More

by Bakerdaw
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 19, 2020

Excellent service as always from Vitaliy and the team. Got us a loaner car with no notice so my son and I didn’t have to wait when it turned out to be a longer than expected job. More

by David
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Herb Gordon Subaru responded

David, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 19, 2020

Our Service Rep. Bobbie Jackson was amazing. He is very knowledgeable and made us feel like we were part of his family. I am not sure anyone we’ll ever be able to match the service he provided us. He has More

by DirKCauley
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Feb 19, 2020 -

Herb Gordon Subaru responded

Wow, thanks for the wonderful comments about Bobbie. We hope you continue to choose us for all your automotive needs! Take care!

February 18, 2020

Excellent service and makes me want to come back next time to have work done to my car or even possibly buy a new car. Thanks! More

by Mpillai26
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Herb Gordon Subaru responded

Thank you! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2020

My 30,000 mile service was very efficiently done. Harry Price, the Service Consultant, was really helpful in keeping me informed throughout. A very good experience. More

by FManibog
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 17, 2020 -

Herb Gordon Subaru responded

Fmanibog, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

February 15, 2020

The service was friendly, courteous and prompt. They clearly explained what work was needed and what the charges would be. I return for future service. More

by Geff C.
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Herb Gordon Subaru responded

Geff, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2020

Went in for servicing my wrx I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of w More

by ezelaya93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Feb 13, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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