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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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February 15, 2020

The service was friendly, courteous and prompt. They clearly explained what work was needed and what the charges would be. I return for future service. More

by Geff C.
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Herb Gordon Subaru responded

Geff, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2020

Great service!! Michael is a gem:)..and even when I Great service!! Michael is a gem:) ..and even when I thought I left my house keys there, they went and checked all over for me! More

by Jlmurrow
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri? - she answered my general call
Feb 13, 2020 -

Herb Gordon Subaru responded

Hello, we're happy to hear we provided great service! We look forward to helping again in the future. Take care!

February 11, 2020

Went in for servicing my wrx I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of w More

by ezelaya93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Feb 13, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 10, 2020

Professional, knowledgeable staff, understood the reason for my visit, kept their word regarding timing (how long it is going to take), explained in depth all necessary repairs, step by srep. More

by asmirnov7
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 07, 2020

Amazing service as always! Had my 50th anniversary WRX in for what appeared to be some bubbling or melting of the housing in both led headlights. They were both able to be replaced under warranty! Hands down More

by Punklux
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2020 -

Herb Gordon Subaru responded

We are glad to hear we consistently provide you with great service! We look forward to your next visit! Take care!

February 07, 2020

It's always nice to walk into the service area and see happy and friendly faces. I normally wait while my car gets serviced but today I needed a rental car. I don't remember the lady's name who helped me More

by NC
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 10, 2020 -

Herb Gordon Subaru responded

Thank you for sharing your positive service experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 07, 2020

Worry Free Service It's saying a lot when your car has a problem and you say to yourself "at least I get to see Michael." Michael always provides fantastic service and h More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Herb Gordon Subaru responded

Our staff is dedicated to providing top notch service and quality work you can trust! If you're ever in need of more help, please let us know!

February 06, 2020

It is certainly a pleasure to work with Harry Price as my service advisor. He is very courteous, friendly, knowledgeable, and always addresses my concerns. More

by barcal
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 07, 2020 -

Herb Gordon Subaru responded

Hi Barcal, thank you so much for your positive comments about Herb Gordon Subaru! We're looking forward to your next visit with us! Take care.

February 06, 2020

Fast service that addressed all of my concerns and then some. Harry Price is an excellent service advisor. I will continue to work with him. More

by kennysteven
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 09, 2020 -

Herb Gordon Subaru responded

Kenny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

February 05, 2020

This dealership always give me an impression that they are genuinely concerned about the problems the customers have on their vehicles and they are very honest. They handle the problems very professionall More

by Chan Park
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Feb 07, 2020 -

Herb Gordon Subaru responded

Chan, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

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