Herb Gordon Subaru - Service Center
Silver Spring, MD
1,155 Reviews of Herb Gordon Subaru - Service Center
The service was friendly, courteous and prompt. They clearly explained what work was needed and what the charges would be. I return for future service. clearly explained what work was needed and what the charges would be. I return for future service. More
Great service!! Michael is a gem:)..and even when I Great service!! Michael is a gem:) ..and even when I thought I left my house keys there, they went and checked all over for me! Great service!! Michael is a gem:) ..and even when I thought I left my house keys there, they went and checked all over for me! More
Went in for servicing my wrx I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of w I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of what work my car needs and I will definitely be going back to her so that the work can be done. While I was waiting I was also chatting with Rod who was the one who sold me my WRX a couple years ago. Very professional salesman and great service. Customer service is very important to me but also when employees are able to connect with their customers. Rod is able to do both which I appreciate very much. More
Professional, knowledgeable staff, understood the reason for my visit, kept their word regarding timing (how long it is going to take), explained in depth all necessary repairs, step by srep. for my visit, kept their word regarding timing (how long it is going to take), explained in depth all necessary repairs, step by srep. More
Amazing service as always! Had my 50th anniversary WRX in for what appeared to be some bubbling or melting of the housing in both led headlights. They were both able to be replaced under warranty! Hands down for what appeared to be some bubbling or melting of the housing in both led headlights. They were both able to be replaced under warranty! Hands down the best service advisor out there. The man needs a pay raise. More
It's always nice to walk into the service area and see happy and friendly faces. I normally wait while my car gets serviced but today I needed a rental car. I don't remember the lady's name who helped me happy and friendly faces. I normally wait while my car gets serviced but today I needed a rental car. I don't remember the lady's name who helped me but even though she was very busy she was patient and very nice. More
Worry Free Service It's saying a lot when your car has a problem and you say to yourself "at least I get to see Michael." Michael always provides fantastic service and h It's saying a lot when your car has a problem and you say to yourself "at least I get to see Michael." Michael always provides fantastic service and honest advice about the best course of action when something goes wrong. It feels good to just drop the car off and know you'll be taken care of. Life is stressful enough without worrying about being scammed when your car needs a repair. The ability to get a free courtesy car, doughnut, and a nice work space are a great bonus. More
It is certainly a pleasure to work with Harry Price as my service advisor. He is very courteous, friendly, knowledgeable, and always addresses my concerns. service advisor. He is very courteous, friendly, knowledgeable, and always addresses my concerns. More
This dealership always give me an impression that they are genuinely concerned about the problems the customers have on their vehicles and they are very honest. They handle the problems very professionall are genuinely concerned about the problems the customers have on their vehicles and they are very honest. They handle the problems very professionally. I am very satisfied with their service. More