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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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September 06, 2024

Great service, Mr Prada was punctual, courteous, amiable with excellent customer service skills. He advised me about questions I made regarding my car. It has-been one of the best services in which everyon More

by mfelisa2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

September 05, 2024

Excellence in all they service rendered Keep up the good work Thank you very much! More

by miguelina Cotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 07, 2024 -

Herb Gordon Subaru responded

Hi Miguelina, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 10, 2024

Had an appointment for a service repair. I always get good service at Herb Gordon Subaru, but today Rodney Rogers raised the bar even more with his excellent customer service! Kudos and tha More

by Satisfied customer!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Herb Gordon Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2024

I have been a customer since 2003. Luis Prada is an outstanding team member. I trust this dealership. More

by kgold6554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada
Jul 12, 2024 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

June 24, 2024

Wonderful efficient honest bought my car there and all service there Vitali is the best More

by pvogel2625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2024

Vitaly, Ken and the team are awesome. Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 20, 2024

We have taken out subarus to Rodney for over 5 years and have always had exceptional and honest service from him. He is great! More

by rparkhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2024

Very nice service. Staff are humble and always available to help. Free space to work while waiting. More

by Biresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Herb Gordon Subaru responded

Hi Biresh, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 15, 2024

Always enjoy going to Subaru Briggs Chaney, MD! Luis Prada is the best! Such an awesome name with an awesome customer service! More

by dayagday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Jun 16, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 14, 2024

Michael Carey of Herb Gordon Subaru, Silver Spring, MD. provided helpful, excellent customer service. He made sure that I understood everything that they would be checking and kept me updated on what was g More

by Pami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Jun 15, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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