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Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,113 reviews
December 08, 2018
recent maintenance all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I pi all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I picked my car up when work was completed More
by Sparky
Employees Worked With
December 08, 2018
oil change My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this was my first oil change since I bought the car and it was free. More
by klay
Employees Worked With
MArk at the front of the service desk
December 06, 2018
Customer Satisfaction Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our questions with the transaction. Very friendly and outgoing. The only disappointing experience was with our financing. We felt we should have received a better interest rate. My husband and I have excellent credit ratings (both over 800). In fact, we are refinancing and getting a much better rate, Also, during the financing, definitely overkill on the sales pitch for all those extras with Zurich. In fact, when we purchased our 2014 Cadillac we didn’t have to endure that type of sales pitch. More
by Sharon
December 06, 2018
Great Everything went great and smooth no problems and no complaints at this time just keep on doing the same quality work that you are already doing. Everything went great and smooth no problems and no complaints at this time just keep on doing the same quality work that you are already doing. More
by sanjo1223
Employees Worked With
Burrell Henry
December 06, 2018
3rd Car Purchase This is my 3rd Cadillac that's come from Heritage and I wouldn't go anywhere else for 2 simple reasons: Charles Hughes and Burrell Henry. Both of them This is my 3rd Cadillac that's come from Heritage and I wouldn't go anywhere else for 2 simple reasons: Charles Hughes and Burrell Henry. Both of them take excellent care of me both when I purchase and service my new Cadillac's. As a millennial, I can certainly say these 2 gentleman make purchasing a new car as easy as can be. As long as Chuck and Burrell are there I won't buy my Cadillac's anywhere else and I'll continue to refer countless colleagues and friends to them. More
by Michael Cirelli Jr.
December 05, 2018
Seville on XTS Chris in service was great He keep me informed , discussed need for tires on my next oil change visit , Cashier was friendly and efficient . Chris in service was great He keep me informed , discussed need for tires on my next oil change visit , Cashier was friendly and efficient . Everyone greeting me in a friendly manner when I arrived. Don Z. More
by Donald123
Employees Worked With
Chris in service
December 04, 2018
Very pleased Joe,Keith and Kim all made me feel important as a new customer after a bad experience at Patrick Cadillac. My first Cadillac Escalade they made it po Joe,Keith and Kim all made me feel important as a new customer after a bad experience at Patrick Cadillac. My first Cadillac Escalade they made it possible. Joe calls offen to said hello. Your crew of dealer and were very friendly. Even up to now I'm even more satisfied. I'm ever happier because of Mark Brennan an old service advisor from Willowbrook Ford is on the team. More
by Kevin64
December 04, 2018
great service and timely the service was great and timely. Atmosphere was great everyone was very friendly. Waiting was warm, snacks and water was available. The washroom w the service was great and timely. Atmosphere was great everyone was very friendly. Waiting was warm, snacks and water was available. The washroom was very clean. More
by barb123
Employees Worked With
burrell
December 03, 2018
Excellent The staff at Heritage Cadillac is always professional yet friendly, knowledgeable and helpful. I would not go anywhere else to purchase or service my The staff at Heritage Cadillac is always professional yet friendly, knowledgeable and helpful. I would not go anywhere else to purchase or service my auto. More
by 2 Caddies
Employees Worked With
December 01, 2018
Professional, ethical and courteous. Bail, Tim, and Matt made it easy to buy from your dealership. All 3 of them were real pros. Thank you and look forward to buying from you in future. Bail, Tim, and Matt made it easy to buy from your dealership. All 3 of them were real pros. Thank you and look forward to buying from you in future. More
by Jayt
