Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
December 01, 2018
Excellent service The service advisor Burrell helped me make the decision for what I needed to have done at this time. It was good to have a car wash also The service advisor Burrell helped me make the decision for what I needed to have done at this time. It was good to have a car wash also More
by camper17
Employees Worked With
Burrell Henry
November 29, 2018
Joe Ignoffo is excellent! The entire process is excellent. Great service, great people. Joe Ignoffo & Darren Shaffert are especially helpful and good at their jobs. I would The entire process is excellent. Great service, great people. Joe Ignoffo & Darren Shaffert are especially helpful and good at their jobs. I would highly recommend Heritage to other car buyers. More
by fogzcaddyz
November 29, 2018
Repair Still trying to figure out the issue. Sporadic issue with car. Waiting to take car back when it happens more consistently. Will keep trying it. Still trying to figure out the issue. Sporadic issue with car. Waiting to take car back when it happens more consistently. Will keep trying it. More
by Me
Employees Worked With
Michael and Phil
November 28, 2018
Love Heritage Cadillac sales and Service Had an oil change on my new XT5 yesterday. My usual service guy left Heritage last summer so I was feeling a little lost. Mark took care of me yesterd Had an oil change on my new XT5 yesterday. My usual service guy left Heritage last summer so I was feeling a little lost. Mark took care of me yesterday and he was awesome. He is a great guy. Thanks Heritafe, for hiring such nice people. More
by CaddyGirl
November 24, 2018
Replaced Headlight I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the passenger's headlight. Everything went I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the passenger's headlight. Everything went very smoothly. More
by len2018
Employees Worked With
Michael Ammerman
November 24, 2018
MY SALES PERSON WAS FABULOUS! HE GAVE ME A REALISTIC TIME FR It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March 1, 2018. Did Heritage sell me used wipers? They should last more than 8 months when we have not had great rainfall or any ice yet! More
by Le Le
Employees Worked With
November 22, 2018
Recall Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in time. I had brought in my car for 2 recalls More
by Anthony
Employees Worked With
Roger Fowler
November 19, 2018
GREAT JOB! Larry Acker, Tommy Capps and the rest of the team gave me great personalized service-like I was family. They got me the right car at the right price; Larry Acker, Tommy Capps and the rest of the team gave me great personalized service-like I was family. They got me the right car at the right price; took care of my old car and got me out of there. It's like you are talking to your buddies. More
by Navyseal5
Employees Worked With
Other Employees :
cannot remember the name of the finance guy who did my paperwork - he was great.
November 18, 2018
Friendly Great guys! Thanks for the help with the XT4 last friday. Quick and easy with the transaction and provided great customer service. No complaints. Than Great guys! Thanks for the help with the XT4 last friday. Quick and easy with the transaction and provided great customer service. No complaints. Thanks. More
by FIORE519
Employees Worked With
Keith Herrera, Frank Wadda
November 17, 2018
Salesman Very knowledgeable and thorough, Was very courteous and meticulously explained the cars features. Would recommend this sales person to all my friends. Very knowledgeable and thorough, Was very courteous and meticulously explained the cars features. Would recommend this sales person to all my friends. Thank you Charles More
by Chuck Dvorak
Employees Worked With
