Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
June 07, 2018
TOMMY WAS EXCELLENT SALESMAN GREAT EXPERIENCE,WITH TOM CAPPS HE WENT OUT OF HIS WAY TO HELP TURN IN MY OLD CAR MADE SURE I RECEIVED EVERYTHING I NEEDED FINANCING WITH FRANK WAS SE GREAT EXPERIENCE,WITH TOM CAPPS HE WENT OUT OF HIS WAY TO HELP TURN IN MY OLD CAR MADE SURE I RECEIVED EVERYTHING I NEEDED FINANCING WITH FRANK WAS SEAMLESS AND QUICK WOULD RECOMMEND THE DEALERSHIP More
by GREG
June 03, 2018
Great experience I really enjoyed working with my salesman Ernie Gutierrez to close the terms of the sale. I also think their finance department is great to work with I really enjoyed working with my salesman Ernie Gutierrez to close the terms of the sale. I also think their finance department is great to work with in getting the sale complete. More
by Edwin783
Employees Worked With
Keith Herrera, Ernie Gutierrez
June 02, 2018
Great experience Great people and very knowledgeable.. I've always had a good experience working with this dealership. They are very helpful and very friendly as well Great people and very knowledgeable.. I've always had a good experience working with this dealership. They are very helpful and very friendly as well . Also very competitive with pricing on their vehicles. More
by Marks car
June 02, 2018
Heritage Cadillac - Always the best Heritage Cadillac’s Service Department is always professional yet friendly. They make sure that your needs are met - every time. Tom Capps in Sales i Heritage Cadillac’s Service Department is always professional yet friendly. They make sure that your needs are met - every time. Tom Capps in Sales is fabulous in every way. More
by 2 Caddies
June 01, 2018
My Car Needed Work Took in my car needing major items worked on and they finished it all in one day. Didn't need to rush back due to their free loaner program while mine Took in my car needing major items worked on and they finished it all in one day. Didn't need to rush back due to their free loaner program while mine was in the shop. John was very helpful in determining what was needed. Now if we could just figure out a way to lower the costs because their work in not cheap. But you get what you pay for and I am completely satisfied. More
by Cadi2004
Employees Worked With
John Stout in Service
June 01, 2018
Excellent Service !!! I've been a Heritage customer for many, many years. Service has always been excellent. That's why I keep coming back. Keep up the good work!! I've been a Heritage customer for many, many years. Service has always been excellent. That's why I keep coming back. Keep up the good work!! More
by Agnes
Employees Worked With
John Stout, Mike Stamenkovich
June 01, 2018
Done Deal Everything went smooth with no problems the sale person was on top of his game everything and I mean everything was explained about this auto he made Everything went smooth with no problems the sale person was on top of his game everything and I mean everything was explained about this auto he made us (my wife and I) feel right at home . More
by sanjo1223
June 01, 2018
Drive the distance for exceptional service I drive more than 50 miles to patronize Heritage. Sales and service are hands down the best. I have experienced many of the nearly 1/2 dozen Cadillac I drive more than 50 miles to patronize Heritage. Sales and service are hands down the best. I have experienced many of the nearly 1/2 dozen Cadillac dealers I drive past to get to Heritage - and none compare. Keith Herrera has put me in (3) new Cadillacs in the past 2 1/2 years, and I anticipate many more in the future! More
by Matt R&B FHs
June 01, 2018
Everyone we met was friendly and polite. Joe was very knowledgeable about the car and helped us to learn about its features.We felt that we got an honest price and we are enjoying the car. Joe was very knowledgeable about the car and helped us to learn about its features.We felt that we got an honest price and we are enjoying the car. More
by PatCaddyDriver
May 31, 2018
Great Fran was very helpful in choosing the right car for us. She was very patient any knowledgeable with us regarding all the questions we had about the ca Fran was very helpful in choosing the right car for us. She was very patient any knowledgeable with us regarding all the questions we had about the cars. More
by Dave
Employees Worked With
