Heritage Cadillac

Incredible experience from start to finish!! May I just say I LOVED my Heritage experience?! Fran S was amazing from start to finish! She was patient, knowledgeable, helpful, and straight out fun May I just say I LOVED my Heritage experience?! Fran S was amazing from start to finish! She was patient, knowledgeable, helpful, and straight out fun to work with. I cannot even tell you how amazing these folks were. I am more than grateful for my stunning SUV and the INCREDIBLE interest rate they were able to provide to me. I cannot say enough good things about Fran S. (and of course Dan)! This is my first experience with this dealership but will definitely NOT be my last. Highly recommend! More

Incompetent People / Horrible Service I couldn’t be more disappointed with the service from this dealership, who appears to be a “high-end” dealer. I purchased a vehicle from this dealers I couldn’t be more disappointed with the service from this dealership, who appears to be a “high-end” dealer. I purchased a vehicle from this dealership on January 3, 2018. I am from Wisconsin, so I needed to pay taxes, title, etc. through the state of Wisconsin. I was transferring license plates from a prior vehicle, which were to expire February 14, 2018. I expressed the desire to handle all of the taxes / paperwork myself at the DMV in Wisconsin to ensure I’d meet the deadline. They told me they’d handle everything and that I didn’t need to worry. Fast forward 3 weeks—they FINALLY START the electronic process of filing the necessary registration and tax information. It took 3 weeks for them to even start the process! A temporary registration was sent to me, which expires 2/14/18. I followed up with the DMV on two separate occasions the last week January, both times I was informed the dealer had “started” the process but not completed it. I spoke on three different occasions with people at the dealership, confirming everything was taken care of on their end and that I’d be receiving the permanent registration in the mail shortly. Today, I receive a call from my lender stating that I had 60 days from the loan origination for them to receive the title indicating they are the lienholder, otherwise my interest rate would default to an unsecured interest rate of over 15%. After spending 45 minutes on hold with the DMV, they confirmed the dealership still had not completed the electronic process and that it was still in a “ready to pay” status. Nearly 45 days after my purchase the idiots at this dealership still have not finished the title / registration process, and have not paid the DMV the thousands of dollars I gave them for taxes. And as of Wednesday I will not be able to drive my vehicle legally because the temporary registration I received will be expired. Compounding that, they have 2 weeks to get things straightened out and for my lender to receive the title to the vehicle with them listed as the lienholder, otherwise my interest rate will literally increase by 8 times the current rate. Steer clear from this dealership. They are quick to sell you a car but fall WAY short with customer service. Incompetent people that tell you what you want to hear, but is baseless and full of lies. If you’re going to spend $40,000 - $90,000 on a vehicle, you should expect much more than Heritage provides. More

Great service It was the best car purchase ever. Now I know why my mom and dad always brought nice vehicles. The warm showroom was nice. I received friendly service It was the best car purchase ever. Now I know why my mom and dad always brought nice vehicles. The warm showroom was nice. I received friendly service. More

My experience in leasing a new Cadillac My salesperson Frank Wadda was very helpful he wasn't pushy at all. He listened to what I wanted and didn't try to push anything on me that I wasn't i My salesperson Frank Wadda was very helpful he wasn't pushy at all. He listened to what I wanted and didn't try to push anything on me that I wasn't interested in. The process was very enjoyable. I would recommend Heritage Cadillac to anyone interested in a new car. More

First Cadillac - great experience On a whim My wife and I pulled into heritage Cadillac to check out some used Escalades. Upon arrival we were greeted by Fran who was very welcoming an On a whim My wife and I pulled into heritage Cadillac to check out some used Escalades. Upon arrival we were greeted by Fran who was very welcoming and attentive . After a few brief questions about our needs and what we wanted out of the vehicle she immediately got the keys for a test drive . During the entire process Fran and the sales manager Dan were awesome, I can’t say enough about the pleasant experience these two made the car buying experience. No pressure, very helpful and attentive . This is my first Cadillac and it was only made possible because of Fran and dan , you guys rock! I didn’t finance through them, but during my purchase I dealt with john in finance. John was great, made the signing painless and non threatening. Between Fran , Dan and John you will hit a home run at Heritage Cadillac ! More

Fran makes you feel at home!! Bought my Cadillac Escalade and can't say enough about how awesome Fran was to work with. Extremely personable, honest and worked to ensure we were ha Bought my Cadillac Escalade and can't say enough about how awesome Fran was to work with. Extremely personable, honest and worked to ensure we were happy. Heritage Cadillac is the best around. I will recommend Fran & Heritage Cadillac to all my friends and family. First class operation. Thank you! More

best experence over three other dealers. because its true.heritage cadillac has made it so. thanks to fran scepanvoich. ok! you need 25 ,words how aboutt,he sales person (fran)was informed ab because its true.heritage cadillac has made it so. thanks to fran scepanvoich. ok! you need 25 ,words how aboutt,he sales person (fran)was informed about my 2016 srx purchchase. More

My sales person Tom Capps. When I came in to buy a Cadillac , Tom Capps went all out to help me. This man makes you feel great about buying a car. He did everything he could When I came in to buy a Cadillac , Tom Capps went all out to help me. This man makes you feel great about buying a car. He did everything he could to make the deal run smooth. I would highly recommend him to all my friends that would be considering buying a Cadillac. Sincerely William Hildebrandt, proud owner of a 2018 Cadillac CT-6. More

Best Sales & Service Around Leased a Cadillac Escalade and can't say enough about how fantastic Joe was to work with. Extremely personable, honest and worked diligently to ensure Leased a Cadillac Escalade and can't say enough about how fantastic Joe was to work with. Extremely personable, honest and worked diligently to ensure I was happy. Heritage Cadillac is the best around. I have and will continue to recommend Joe Ignoffo & Heritage Cadillac to all my friends and family. First class operation. Thank you! More

This was a smooth, easy experience. Fran was remarkable and really worked with me to help me get the car I wanted. Everyone at the dealership was kind and welcoming, never pushy or rude. Fran was remarkable and really worked with me to help me get the car I wanted. Everyone at the dealership was kind and welcoming, never pushy or rude. They treated me like I was family and did everything plus more to be helpful. More